Markus Coon
Wheat Ridge,CO
Summary
Watchful Surveillance Operator with expertise in swiftly identifying suspicious activities to the appropriate authorities, which have prevented considerable losses. Smart professional well-trained in cheating methods and advantage play techniques. Offering exemplary knowledge in video stream reviewing and event reporting.
Overview
11
11
years of professional experience
Work History
Slot Technician
Bally's Casino Black Hawk
Blackhawk, CO
06.2023 - Current
- Inspected slot machines regularly for signs of wear, damage or malfunctioning parts.
- Maintained records of all work performed on slot machines according to departmental standards.
- Replaced defective components such as printers, power supplies, touch screens, monitors and other related hardware.
- Investigated fraudulent activity associated with players' accounts or tampering with game results.
- Ensured compliance with local laws and regulations regarding the installation, repair and maintenance of casino gaming equipment.
Surveillance Operator
Ballys Casino Blackhawk
Black Hawk, CO
03.2013 - 06.2023
- Conducted periodic checks of all surveillance systems, ensuring proper functioning and operation.
- Assisted law enforcement personnel with investigations by providing them with relevant footage from surveillance cameras.
- Utilized advanced video recording systems to capture footage of criminal activity.
- Maintained records of all detected violations or incidents for future reference.
- Provided assistance during emergency situations such as fire alarms, medical emergencies.
- Adhered strictly to established policies and procedures pertaining to privacy rights and protection of confidential information.
- Documented daily observations and reported any irregularities to the appropriate authorities.
- Monitored and tracked suspicious activities in assigned areas using surveillance equipment.
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Represented company and testified in court for theft cases by offering factual information about observations.
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
- Supervised and trained new team members in surveillance operations and best practices.
Education
High School Diploma -
John Jay High School
Brooklyn, NY06-1999
Skills
- Slot machine knowledge
- Technical Repair
- Diagnostic Skills
- Guest service
- Service Requests
- Hardware Installation
- Machine Maintenance
- Video Surveillance Expertise
- Patience and Concentration
- Integrity and Trustworthiness
- Enforcement of policies and procedures
- Rules and regulations enforcement
- Strong Basic strategy knowledge for Blackjack
- Well skilled in card counting & cheat detection for casino table games
Timeline
Slot Technician
Bally's Casino Black Hawk
06.2023 - Current
Surveillance Operator
Ballys Casino Blackhawk
03.2013 - 06.2023
High School Diploma -
John Jay High School