Baking
Markus Williams
Software Developer Student
Mobile,AL
Summary
Accomplished in data management and customer service, enhanced inventory accuracy for Red Cross and improved customer loyalty at Verizon Wireless. Skilled in CRM and disciplined WFM practices, exceling in fast-paced environments, demonstrating a goal-oriented approach with a knack for data visualization and presentations, ensuring operational efficiency and confidentiality.
Overview
6
6
years of professional experience
Work History
Hospital Service Technician
Red Cross
Mobile, Alabama
08.2023 - Current
- Independently managed logistics coordination and inventory updates, ensuring accuracy and consistency in fast-paced, high-volume environment.
- Efficiently managed inventory updates and data entry using eProgesa and TMS software, demonstrating proficiency with cloud-based systems and remote tools.
- Utilized time management skills to ensure timely updates to inventory records and logistics coordination across multiple departments, often working independently to meet daily and weekly goals
- Detail-oriented professional with experience managing inventory and logistics coordination using digital tools.
Office Manager
Joe Peyton Paint and Sand Blasting
Irvington, AL
01.2021 - 07.2023
- Managed payroll processing and employee time logging remotely, ensuring timely payments and accurate records.
- Utilized software to store, manage, and reference data for Payroll, invoices, and inventory
- Coordinated office responsibilities and ensured operational efficiency in partially remote environments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Customer Service Representative
Verizon Wireless
Irvington, Alabama
09.2018 - 11.2020
- Remotely resolved customer complaints with empathy, resulting in increased loyalty and repeat business in a retention position taking minimal 20 calls a day.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Remotely enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Logged, notated, and updated customer information according to immediate and long term needs as requested and or required by customers within appropriate standards and guidelines
Education
No Degree - Game Development
Gwinnett Technical College
Georgia 05.2001 -
Skills
Data Analysis
Data Visualization and Presentations
Goal-Oriented
Phone Etiquette
CRM Knowledge
Disciplined WFM Practices
Accomplishments
Coordinated work plan that consistently beat estimated time of completion on boat jobs by 20-30%.
Maintained a 90% Retention Rate for customers by utilizing strategies based on Verizon Data, stats, and customer response.
Optimized all work-stations with dual-monitor support while also guiding less knowledgeable employees on optimal utilization saving time, resources, and space.
Interests
Podcast
Church Contribution
Gaming
Calisthenics
Baking
Randomly trying unique sweets and combinations for better culinary experiences.
Timeline
Hospital Service Technician
Red Cross
08.2023 - Current
Office Manager
Joe Peyton Paint and Sand Blasting
01.2021 - 07.2023
Customer Service Representative
Verizon Wireless
09.2018 - 11.2020
No Degree - Game Development
Gwinnett Technical College
05.2001 -
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