Mark W. Thomas Sr

• Provided primary customer support to external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for services and company information.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Supervised a military maintenance shop supporting about 300 wheeled vehicles positioned at Camp Shelby for use by military units conducting training
• Created employee schedules for 30 employees to insure coverage for forecasted demands.
• Involved in all aspects of personnel management for the shop, to include interview process, hiring/firing, evaluating performance, promoting proficiency and continuing education.
• Insured effective coverage of unit requests for equipment for scheduled training.
• Normally worked seven days a week during annual training period (mid May thru mid September) to insure all requests for equipment were efficiently processed and properly maintained.

This narrative should be in the #4 position, but because of the date range it landed in #3. Along with the positions previously noted I maintained a position in the Mississippi National Guard. I joined the National Guard in Leavenworth, KS, on Dec 4, 1963. Attended basic training and advanced infantry training at Ft Jackson, SC, from April, 1964 thru September 1964. I transferred to Mississippi NG mid 1965. Attended OCS 1967. I was commissioned 2LT August 1967, and was assigned to the 2nd Platoon, Co B, 890th Engineer Bn (MSARNG) Gulfport, MS, as Platoon Leader. Transferred to Hq and Hq Detachment, Camp Shelby, MS, in 1970. The unit designation was changed to Installation Support Unit (ISU) , Camp Shelby, in 1973 or 1974. I held several positions in the ISU, to include, Billeting Officer (2LT-CPT), Supply and Service Officer (MAJ), Director of Personnel and Community Activities (LTC) and Executive Officer (LTC). I retired from the Mississippi National guard in August 1995 and retired from my full time job with the National Guard' Camp Shelby on April 1, 1996.

• I was responsible for 250+ buildings located on a National Guard Training Site. I insured that necessary furnishings were provided in each building and that any maintenance requirements were reported to the proper department.
• Supervised a team of custodians (usually 8 to 10 ) to insure maid service type buildings received daily attention and to aid in the transport and storage of furnishings for the non maid service buildings.
• During annual training for National Guard and USAR units, the buildings that had been requested were inventoried and issued to the unit representative. The process would be reversed upon completion of the training (normally two weeks.
• I was also responsible for providing a service club building, an Olympic size swimming pool, and a supply of recreation equipment for use by the troops training at Camp Shelby. That equipment included canoes, fishing gear, softball equipment, billiard tables and ping pong tables.
• During training periods I supervised the team of telephone operators who insured local telephone service was avail to all unit offices. My team of six operators insured 24/7 telephone service.