Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Generic

Marla Chugg

Draper,UT

Summary

Proven leader with a track record of driving revenue growth at Merrick Bank. Excelled in dealer onboarding and leading teams to exceed productivity goals. Skilled in operations management and team motivation, adept at solving complex problems and improving customer satisfaction. Demonstrates strong negotiation skills and a commitment to compliance. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

23
23
years of professional experience

Work History

Dealer Relationship Manager

Merrick Bank
01.2022 - Current
  • Handled dealer concerns and complaints professionally.
  • Trained dealership professionals on Merrick Bank Lending programs.
  • Processed paperwork for dealership onboarding and set up in company systems.
  • Participated in industry conferences, trade shows, and networking events to stay informed about current trends in the recreation lending sector
  • Achieved growth in credit applications and funded loans y

Lien Perfection Supervisor

Merrick Bank
06.2019 - 01.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Stream lined payoff paperwork processing
  • Improved and created processes and procedures for group
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Customer Service and Inside Sales Supervisor

Zero Manufacturing
09.2015 - 05.2019
  • Tracked attendance of customer service representatives, resolved escalated customer complaints and effectively handled multiple projects in fast-paced atmosphere.
  • Directed daily meetings to discuss progress towards quote completion progress.
  • Developed training program for new hires and provided informative onboarding materials.
  • Worked to Streamline quoting and order entry process

PMA Product Line Manager

Wencor Group
10.2001 - 11.2014
  • Conducted reviews of product line performance, identifying areas of opportunity for marketing and sales to different airlines
  • Maintained an understanding of industry trends, ensuring the company's products were promoted to applicable airline customers.
  • Collaborated with sales and operations teams to for training on new products.
  • Created Analysis spreadsheet to quickly identify holes in customer markets.

Education

Bachelor of Science - Community Health Science

Brigham Young University
Provo, UT
08.1997

Associate of Science - Early Childhood Care And Education

Snow College
Ephraim, UT
04.1990

Skills

  • Strong negotiation skills
  • Compliance knowledge
  • Operations Management
  • Brand Awareness
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Multitasking
  • Reliability
  • Team Collaboration
  • Team Leadership
  • Team motivation

Accomplishments

maintained growth in applications and funded applications

onboarded new dealerships and trained on Merrick Bank Lending programs

Hobbies

Music, Singing, Baking, Crocheting, Reading


Timeline

Dealer Relationship Manager

Merrick Bank
01.2022 - Current

Lien Perfection Supervisor

Merrick Bank
06.2019 - 01.2022

Customer Service and Inside Sales Supervisor

Zero Manufacturing
09.2015 - 05.2019

PMA Product Line Manager

Wencor Group
10.2001 - 11.2014

Bachelor of Science - Community Health Science

Brigham Young University

Associate of Science - Early Childhood Care And Education

Snow College

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Marla Chugg