Susan Conley
Paris,KY
Summary
Professional relationship manager skilled in fostering strong dealer partnerships and driving performance. Adept at negotiating terms, optimizing sales strategies, and ensuring compliance with industry standards. Known for collaborative teamwork and adaptability to dynamic market conditions. Strong communication, problem-solving, and analytical skills enhance ability to deliver impactful results.
Overview
11
11
years of professional experience
Work History
Dealer Relationship Manager
American Honda Finance
06.2023 - Current
- Delivered comprehensive training programs for dealership staff members, promoting product knowledge and sales techniques that led to increased sales performance.
- Maintained accurate records of all dealer interactions using CRM software, ensuring timely reporting and data-driven decision making.
- Handled dealer concerns and complaints professionally, implementing appropriate actions to address their issues and prevent future occurrences.
- Developed strong rapport with key dealership personnel through consistent engagement and relationship building efforts.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Dealer Relationship Manager
University of Kentucky Federal Credit Union
11.2018 - 06.2023
- My position with the Credit Union started in2018 with forty-two automotive dealers and Indirect lending was doing $4.2 - $4.5 million in total loan volume, as of June2023 I had97 Franchise and Independent Dealers with Volume averaging around $25 million per month, but as high as $30 Million
- Monthly dealer visits all over the state, training dealers on our program and proper paperwork, as well as loan volume growth
- Detailed monthly schedule and kept dealers up to date with any program changes as well as did monthly market comparison reports on rate, LTV guidelines, and reserve
- Monthly and quarterly Cox Automotive webinars to stay up on national buying trends and predictions, to gauge the market and help dealers
- Assisted Dealers and Underwriters on restructuring of loans and would relook at turndown applications for dealers to see if there was a deal possible
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Finance Manager / Sales Manager
Dutch's Chevrolet
09.2015 - 11.2018
- As Finance Mgr./ Sales Mgr., I was responsible for closing deals, submitting all deals, contracting, and selling F&I products, and Funding of all loans
- Developed strategic plans for day-to-day financial operations.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
Finance Manager
McFarland Chevrolet Buick Inc
08.2013 - 09.2015
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- All Prime and Sub-Prime loans approved, Contracted with F&I products sold, and Funding of all loans.
- Developed strategic plans for day-to-day financial operations.
Education
High School Diploma -
Wayne County HS
Monticello06-1995
Skills
- Indirect Lending
- Loan Processing
- Loan Underwriting
- Strong negotiation skills
- Operations management
- Brand awareness
- Pipeline management
- Teamwork and collaboration
- Compliance
- Contract Management
- F&I
- Territory management
Timeline
Dealer Relationship Manager
American Honda Finance
06.2023 - Current
Dealer Relationship Manager
University of Kentucky Federal Credit Union
11.2018 - 06.2023
Finance Manager / Sales Manager
Dutch's Chevrolet
09.2015 - 11.2018
Finance Manager
McFarland Chevrolet Buick Inc
08.2013 - 09.2015
High School Diploma -
Wayne County HS
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