Karolina Hernandez

• Built relationships with dealerships in the West Texas Market to create more contract growth, and active dealers.
• Conducted regular meetings with dealership owners and managers regarding their portfolio performance, dealer ratings, market statistics, and areas of opportunity for contract growth.
• Created openings to gain more business with dealers by pulling internal reports and showing the gap in business we can help capture with our product.
• Prospected all three types of dealers daily to move forward with enrollment or find the objection and overcome it.
• Maintained contract growth month over month
• Held an avg of 2 additional active dealers YOY
• Created solutions for dealerships when there were issues with titles, fees, stipulations, audits, or restructuring.
• Set up dealerships when they enrolled and trained them to use our portal, get deals funded, and pre approved.
• Analyzed market trends and dealership feedback to identify new opportunities for contract growth.
• Planned launch events related to the company's enrollments and training.
• Monitored competitor performance and their impact in the market for strategy in mine.

-

• Oversee sub-prime lending program for our dealership.
• Support the sales team in closing sales and getting stipulations handled
• Asses pay stubs, account statements and other financial documents to spot deals and create more volume due to knowing what to look for if funding is closed
• Conduct customer interviews, and financial negotiations to ensure the deal is as profitable and as smooth as possible
• Team up with sales managers and sales specialist to create positive atmosphere, resulting in more sales and over all positive mindset
• Keep the deals clean, and have a extremely low funding average due to the processes set in place
• Clean the inventory daily to overlook the costs and sales prices to make it as time efficient and profitable as possible
• Run an average of $2,200-$2,700 per copy
• Current running average is 20-25 units a month
• Remain in the top of the district and market

• Fund deals efficiently and economically by using Dealertrack and Cudl
• Submit deals for approvals and rehashing
• Gross over $100,000 per month
• Can use Reynolds & Reynolds, and CDK
• Upsell insurances to loans, cash purchases and leases
• Keep deals clean, organized, and the CIT minimal
• Take turns on the floor
• Build relationships with buyers and funders

• Responded to all incoming leads quickly and efficiently
• Responsible for assigning leads to salesman
• Make appointments for the store and sell the customers who come in
• Market and campaign email blasts for all customers in the crm
• Worked on VINSOLUTIONS, AUTOALERT, and TECOBI
• Overcame objections from out of city customers, remotely buying, or simply in person when they came in
• Always had 70-110 shown appointments a month, and sold 40+ of them with my team

• Followed up with sales from the day prior to unsure customer satisfaction
• Helped the store and salesman reach their CSI goals for bonuses
• Took turns with customer in the store when there were heat cases
• Handled all compliments and complains from the sales side and finance side

• Greeted visitors, assessed needs and directed to appropriate personnel
• Answered and directed incoming calls using multi-line telephone system
• Took accurate messages for staff and management
• Prepared packages for UPS deliveries and coordinated timely shipments.
• Updated customers on their plates and registration sticker arriving

• Greeted visitors, assessed needs and directed to appropriate personnel.
• Answered and directed incoming calls using multi-line telephone system.
• Scheduled appointments based on vendors availability