Charles Thomas
Frisco,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
Overview
10
10
years of professional experience
Work History
Dealer Relationship Manager
Mobility Credit Union
Irving, TX
03.2021 - Current
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Established relationships with dealers across multiple regions.
- Monitored dealer performance metrics, including sales volumes, revenue targets, and profitability goals.
- Conducted market research and reported on competitors.
- Resolved customer complaints regarding sales and service.
- Tracked submitted deals and connected frequently with dealers to handle open issues.
- Developed and executed dealer event-oriented marketing promotion to achieve retail market share goals.
- Managed communications between various departments within the organization regarding dealer inquiries or concerns.
- Provided guidance to dealers on best practices related to inventory management and forecasting needs.
- Maintained an averaged of $10 million a month in indirect auto sales.
General Manager
Whitewater Express Car Wash
Flower Mound, TX
01.2020 - 03.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Car Salesperson
Herb Easley Motors Inc
Wichita Falls, TX
01.2019 - 01.2021
- Developed relationships with potential buyers through phone calls and emails.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Provided follow-up customer service after a car sale was completed.
- Followed up with customers to build long-term relationships and successful referrals.
Team Lead - Shift Manager
Chick-fil-A
McKinney, TX
06.2014 - 12.2018
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
Education
High School Diploma -
Legacy Christian Academy
Frisco Tx05-2016
Some College (No Degree) - Associates
Collin College
Plano, TXSkills
- Direct/ Indirect Sales
- Financial Acumen
- Customer service
- CRM proficiency
- Account management
- Store Management
- Industry Trends
Affiliations
- Volunteer at Cornerstone Ranch (Young Adult Special Needs assisted living facility)
- Volunteer at Livada Orphan Care (International non-profit that aids orphans around the world)
Timeline
Dealer Relationship Manager
Mobility Credit Union
03.2021 - Current
General Manager
Whitewater Express Car Wash
01.2020 - 03.2021
Car Salesperson
Herb Easley Motors Inc
01.2019 - 01.2021
Team Lead - Shift Manager
Chick-fil-A
06.2014 - 12.2018
High School Diploma -
Legacy Christian Academy
Some College (No Degree) - Associates
Collin College
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