Marla Manchester
Addis,US
Summary
Dynamic leader with a proven track record at the Department of Children and Family Services, enhancing program outcomes and reducing turnover through effective staff training and development. Skilled in operations management and team leadership, adept at technical and documentation skills, achieving significant improvements in service delivery and stakeholder engagement.
Overview
18
18
years of professional experience
Work History
Area Director
Department of Children and Family Services
06.2023 - Current
- Analyzes and assesses the effectiveness of all programs to ensure that identified outcome measures are achieved.
- Provides consultation and technical assistance to operations managers and other regional staff in meeting program requirements and addressing corrective actions.
- Implements actions necessary in handling extremely sensitive issues and/or cases.
- Coordinates all program functions with headquarters and geographic region.
- Initiated company-wide training program to improve operations and reduce turnover.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
Delivery Driver
Domino's Pizza
03.2012 - Current
- Operate vehicle safely in highly congested areas with no traffic violations.
- Maintain upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Deliver orders to customer doorsteps and business offices.
Child Welfare Manager
Department of Children and Family Services
01.2023 - 06.2023
- Advocated for social and community service programs to increase awareness and funding.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
- Plans, directs and ensures proper implementation of all child welfare programs within the assigned geographic area.
- Develops and implements corrective action plans to ensure compliance with agency policies, procedures, professional practices and standards.
Program Consultant
Department of Children and Family Services
07.2022 - 01.2023
- Plans, coordinates and controls a statewide program element in a program area.
- Develops and implements policies and monitoring procedures for the program element.
- Conducts studies or special projects.
- Revises rules, regulations and procedures to comply with changes in law or policy.
- Identifies needs for resources and training related to community based services and determines how these needs can be met; develops proposal for meeting the needs.
- Trains agency personnel regarding procedures and policies.
- Maintains records, prepares reports and conducts correspondence relative to the program element assigned.
Project Coordinator
Department of Children and Family Services
07.2017 - 06.2022
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Maintained database and spreadsheets with accurate inventory and status.
- Responded to requests for information on materials to inquiring parties.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Kept corporate and client information confidential, adhering to data safety measures.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Child Welfare Supervisor
Department of Children and Family Services
02.2017 - 07.2017
- Guides employees in the assessment of services or placement needs of clients, the development of psychosocial assessment of case goals/objectives and/or case plans for clients and their families, and the implementation of the case plan.
- Reviews child protection complaints and assigns investigations.
- Approves the plan to request removal of children from the care and custody of their parents or caretakers to place them in agency custody, relative custody, or other alternative placement plans for the child.
- Reviews recommendations of employees relative to the determination of the validity of abuse and/or neglect reports.
- May lead family team conferences and multi-disciplinary team staffings for case plans/objectives which are formalized in a written contract form; case plans are reviewed with clients, their family, and community resource partners.
Child Welfare Manager
Department of Children and Family Services
10.2015 - 02.2017
- Advocated for social and community service programs to increase awareness and funding.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
- Plans, directs and ensures proper implementation of all child welfare programs within the assigned geographic area.
- Develops and implements corrective action plans to ensure compliance with agency policies, procedures, professional practices and standards.
- Identifies client needs and engages with DCFS regional community specialists, community agencies and groups to develop resources that meet the needs of children and families.
Child Welfare Supervisor
Department of Children and Family Services
03.2012 - 10.2015
- Guides employees in the assessment of services or placement needs of clients, the development of psychosocial assessment of case goals/objectives and/or case plans for clients and their families, and the implementation of the case plan.
- Reviews child protection complaints and assigns investigations.
- Approves the plan to request removal of children from the care and custody of their parents or caretakers to place them in agency custody, relative custody, or other alternative placement plans for the child.
- Reviews recommendations of employees relative to the determination of the validity of abuse and/or neglect reports.
Child Welfare Specialist
Department of Children and Family Services
08.2006 - 03.2012
- Obtains identifying information, determines if the report meets intake requirements as established by state law, determines the current status of the child and/or adult to evaluate extent of danger/risk, determines priority level of report, and prepares complaint form.
- Investigate allegations of abuse and/or neglect of children and/or adults in accordance with agency policy and state law. Provides those services required for the child's immediate safety.
- Serve on 24-hour on-call duty to respond to child abuse and/or neglect reports.
Loss Prevention Specialist
Ross Dress for Less
10.2007 - 09.2011
- Reviewed and updated store security policies and procedures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Created and maintained records of security incidents and investigations.
- Collaborated with law enforcement to report crime and suspicious activity.
Education
Bachelor of Science - Social Work
Southern University And A & M College
Baton Rouge, LAMaster of Science - Criminal Justice
Southern University And A & M College
Baton Rouge, LA05.2012
Master of Science - Social Work
Southern University At New Orleans
New Orleans, LA05.2010
Skills
- Staff Training and Development
- Operations Management
- Team Management
- Technical skills
- Task Delegation
- Documentation skills
Timeline
Area Director
Department of Children and Family Services
06.2023 - Current
Child Welfare Manager
Department of Children and Family Services
01.2023 - 06.2023
Program Consultant
Department of Children and Family Services
07.2022 - 01.2023
Project Coordinator
Department of Children and Family Services
07.2017 - 06.2022
Child Welfare Supervisor
Department of Children and Family Services
02.2017 - 07.2017
Child Welfare Manager
Department of Children and Family Services
10.2015 - 02.2017
Delivery Driver
Domino's Pizza
03.2012 - Current
Child Welfare Supervisor
Department of Children and Family Services
03.2012 - 10.2015
Loss Prevention Specialist
Ross Dress for Less
10.2007 - 09.2011
Child Welfare Specialist
Department of Children and Family Services
08.2006 - 03.2012
Bachelor of Science - Social Work
Southern University And A & M College
Master of Science - Criminal Justice
Southern University And A & M College
Master of Science - Social Work
Southern University At New Orleans
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