Marla Orta
Cape Coral,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lee County Property Appraiser
02.2023 - Current
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL12.2024
Associate of Arts - Psychology
Florida SouthWestern State College
Fort Myers, FL04.2022
Skills
Microsoft Office
Customer Service
Staff Training
Problem Resolution
Assertiveness
Conflict Resolution
Active Listening
Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Lee County Property Appraiser
02.2023 - Current
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Florida SouthWestern State College
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