Marlana CORONA
Hondo
Summary
A professional with a proven track record at Bexar County, excelling in high-stress environments and demonstrating problem-solving and organizational skills. Expert in emergency response and reliable under pressure. Known for team collaboration and adaptability.
Overview
7
7
years of professional experience
Work History
QVC Call Center Rep
QVC
02.2020 - 01.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Bexar County Pretrial GPS Officer 3
Bexar County
09.2016 - 03.2019
- Monitored a large caseload (50 plus) On GPS ankle device.
- Strong organizational and communication skills.
- Work high volume and past paced environment.
- Effective time management skills.
- Conducted Warrants along side Judges/Police Officers.
- drug testing
- home visits
Bexar County Pretrial Bond Officer 2
Bexar County
04.2015 - 08.2016
- Interviews and investigate defendants eligible for personal bond and indigence.
- Conduct mental health assessments for jail diversion.
- Established effective working relations with outside agencies.
- Effective working under stressful/hostile environments.
- Knowledge in CSS/CJIS systems.
Bexar County Sheriff's Office Clerk
Bexar County
08.2014 - 03.2015
- Filed
- Interviews/Updated basic information for individuals entering the main jail.
- set up phone systems
- worked along side a diverse team of deputies and staff.
Bexar County Probation-INTERN
Bexar County
08.2013 - 10.2013
- Assisted supervising officers with SCRAM, Ignition Interlock, drug testing, Antabuse and GPS.
- Evaluated success interviews and probationer's evaluation.
- Worked extensively with Corrections Software Solutions for tracking Probationer Personal.
- Maintained accurate records for better management of probationers by diligently updating their files/ appointment dates.
Education
Associate of Science - Psychology
Northwest Vista College
San Antonio, TXBachelor of Arts - Criminal Justice
Park University
Kansas City, MO08-2014
High School Diploma -
Medina Valley
Castroville, TX05-2007
Skills
- Problem-solving skills
- Organizational development
- Emergency and non-emergency response
- Reliability
Timeline
QVC Call Center Rep
QVC
02.2020 - 01.2021
Bexar County Pretrial GPS Officer 3
Bexar County
09.2016 - 03.2019
Bexar County Pretrial Bond Officer 2
Bexar County
04.2015 - 08.2016
Bexar County Sheriff's Office Clerk
Bexar County
08.2014 - 03.2015
Bexar County Probation-INTERN
Bexar County
08.2013 - 10.2013
Associate of Science - Psychology
Northwest Vista College
Bachelor of Arts - Criminal Justice
Park University
High School Diploma -
Medina Valley
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