MARLAND SCOT LOWE
Summary
Accomplished in enhancing customer experiences and streamlining operations, my tenure at Safeway honed my exceptional customer service and communication skills. Adept at critical thinking and equipped with significant physical stamina, I excel in dynamic retail environments, consistently achieving operational excellence and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
Sales Floor Associate
DOLLAR TREE
Lake Stevens, WA
06.2023 - Current
- Accomplished in enhancing customer experiences and streamlining operations, my tenure at Safeway honed my exceptional customer service and communication skills
- Adept at critical thinking and equipped with significant physical stamina, I excel in dynamic retail environments, consistently achieving operational excellence and fostering positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Communication with customers professionally and proactively to provide product information and advice.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
Helper Clerk
Safeway
Smokey Point, WA
05.2020 - 04.2023
- Stocking shelves, organizing merchandise, and arranging displays
- Maintaining the store's cleanliness, organization, and appearance
- Assisting customers in locating the products they need
- Maintaining a positive relationship with co-workers and supervisors.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted in maintaining store security by monitoring suspicious activity and reporting incidents to supervisors as necessary.
- Provided exceptional assistance to customers with special needs, emphasizing empathy and understanding.
- Maintained a clean and organized store environment, contributing to an enjoyable customer experience.
- Enhanced store safety by promptly addressing spills or hazards on the sales floor.
- Assisted shoppers in locating desired items, helping to create a positive shopping experience.
- Delivered outstanding service at the deli counter, accurately slicing meats and cheeses while engaging customers in conversation.
Seafood Processor
Ocean Beauty
Monroe, WA
03.2019 - 04.2020
- Answering customer questions and directing them to specific products or departments
- Bagging groceries and helping customers to their vehicles
- Stocking shelves
- Assisting with price checks
- Providing excellent customer service and creating a positive shopping experience for customers
- Assisting with inventory management, including restocking shelves and checking for expired products.
- Operated industry-specific machines and equipment, maintaining safety procedures.
- Maintained high quality standards for all processed seafood, ensuring compliance with industry regulations and guidelines.
- Discarded defective matters into waste.
- Maximized shelf life of processed seafood products through proper packaging techniques and timely order fulfillment processes.
- Opened and removed raw materials.
- Collaborated with cross-functional teams to improve overall operations and productivity within the facility.
- Trained new employees on company procedures, equipment operation, safety protocols, ensuring their smooth integration into the team while minimizing downtime due to learning curves.
- Supported quality control initiatives by closely monitoring product specifications during the processing stages, upholding strict adherence to established guidelines.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Operated grinders, mincers and other equipment to process meat, poultry and fish.
Education
No Degree - Class A, (CDL) Commercial Driver License
Check Ride Driver Training School
Woodinville, WA01.2011
Skills
- Customer Service
- Store Cleaning
- Shipment Receiving
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Customer Assistance
- Reliable and Responsible
- Positive Customer Engagement
- Ability to Lift 40 pounds
- Safety and Cleanliness Standards
Personal Information
Title: FORKLIFT OPERATOR/NIGHT TIME STOCKER
Timeline
Sales Floor Associate
DOLLAR TREE
06.2023 - Current
Helper Clerk
Safeway
05.2020 - 04.2023
Seafood Processor
Ocean Beauty
03.2019 - 04.2020
No Degree - Class A, (CDL) Commercial Driver License
Check Ride Driver Training School