Marla S Hill
Life Coach
Logan,UT
Summary
Compassionate and experienced Life Coach committed to supporting and helping clients execute personal and professional goals. Experienced in providing customized coaching services and individualized strategy to meet clients’ needs.
Professional Life Coach Certification from the Certified Life Coach Institute. Dedicated in supporting equality, diversity, inclusion.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
Work History
Sales Consultant/Trainer
Events & Adventures
Remote
06.2020 - 03.2023
- Conducted virtual face-to-face sales interview calls with semi-cold/warm called leads; in a one time sale close.
- Used consultative sales techniques to understand customer needs and recommend relevant services.
- Presented Events and Adventures Service using interactive materials such as; videos, charts, and slideshows.
- Applied knowledge of company benefits, innovative and unique opportunities to meet customer needs, expanding the company's customer base.
- Evaluated customer purchase requirements and recommended best-fit company offerings and payment options. Maintained client sense of urgency in answering customer questions and requests through live interviews (via Zoom), email, text or voice message.
- Improved sales revenue, by managing current sales lifecycle, from lead generation through contract negotiations and closings in top performance of dollars down per sale average.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Developed and created interactive team-building activities, including all company departments, with high outcomes.
Full Time Graduate Student
Capella University
Minneapolis, MN
04.2016 - 03.2023
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Sustained professional services and support in a dynamic work environment.
- Exceeded tight deadlines and a fast-paced environment.
- Validated ability to develop and implement creative solutions to complex tasks or problems.
- Assisted with day-to-day operations, working efficiently and productively with other graduate students.
Professional Certified Life Coach
Visionary Life Coaching LLC, Self
Logan, UT
08.2023 - Current
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding patterns; HOWS.
- Adapted coaching techniques to best suit individual needs of each client.
- Documented and established conversational intelligence to define potential road-blocks.
- Helped clients build life management strategy and coping skills to handle daily needs and specific stressors.
- Connected clients with available resources to improve plan success.
- Encouraged clients to set and achieve reasonable goals on a weekly basis; by-ways of utilizing S.M.A.R.T. Goals.
COVID
NA
11.2019 - 06.2020
- Cultivated interpersonal skills, building positive relationships with others and networking within a new community.
- Strengthened communication skills and techniques through workshops.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications through training classes.
- Optimized new analytical problem-solving techniques to develop effective solutions.
Senior Account Manager/Trainer
Salelytics (Kuehne + Nagel)
Green Bay, WI
11.2017 - 10.2019
- Facilitated client satisfaction and renewed customer relations to drive growth, based on customer needs, product specifications and applicable regulations.
- Trained and coached new employees on customer service, pricing and organizing strategies.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly conducted sales training.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Account Executive/Account Manager/Trainer
GENCO (FedEx Company)
Green Bay, WI
04.2014 - 03.2016
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Trained new hires new and through the on-boarding sales cycle.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Established and retained business relationships with new and existing customers.
- Managed account relations as a main point of contact to address individual business needs of clientele.
- Exceeded performance goals by 180% and generated $750,000 new and residual revenue for small, medium and large accounts
- Set clear sales goals to identify activities and behaviors to advance the sales process and close business transactions.
Education
Master of Science - Leadership Coaching in Psychology
Capella University
Minneapolis, MN 10.2013 - 11.2017
Skills
Effective Communication
Emotional Intelligence
Critical Thinking
Leadership
Consultative Solutions
Coaching and mentoring initiatives
Team leadership and coaching
Training and coaching
Interpersonal
One on one coaching
Relationship building
Certification
Certified Professional Life Coach, Certified Life Coach Institute
Certified Professional Life Coaching Certificate
Accredited by the International Coaching Federation (IFC).
Timeline
Certified Professional Life Coach, Certified Life Coach Institute
08-2023
Professional Certified Life Coach
Visionary Life Coaching LLC, Self
08.2023 - Current
Sales Consultant/Trainer
Events & Adventures
06.2020 - 03.2023
COVID
NA
11.2019 - 06.2020
Senior Account Manager/Trainer
Salelytics (Kuehne + Nagel)
11.2017 - 10.2019
Full Time Graduate Student
Capella University
04.2016 - 03.2023
Account Executive/Account Manager/Trainer
GENCO (FedEx Company)
04.2014 - 03.2016
Master of Science - Leadership Coaching in Psychology
Capella University
10.2013 - 11.2017