Marlayna Nicholson
Lexington,Kentucky
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and facilitates enjoyable dining experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Idle Hour Country Club
05.2023 - 12.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Idle Hour Country Club
03.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Hostess
Malones
08.2019 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Monitored seating area and checked restrooms regularly to keep spotless.
Counter Server
Idle Hour Country Club
05.2019 - 08.2019
- Managed multiple tasks in high-volume environment
- Restocked counter supplies, condiments, napkins and silverware
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash
- Greeted all guests upon arrival and offered immediate assistance.
Education
Bachelor of Sciences - Hospitality Administration and Management
University of Kentucky
Kentucky, KY05.2024
Associate of Arts -
Bluegrass Community and Technical College
Kentucky, KY05.2022
Skills
- Customer Service
- Hospitality Service Expertise
- Judgement and decision making
- Table Turnover and Monitoring
- Calm Under Pressure
- Beverage Preparation
- Food Service
- Engaging Personality
- Strong Multitasking
Certification
Food Handlers Certification
Timeline
Bartender
Idle Hour Country Club
05.2023 - 12.2023
Server
Idle Hour Country Club
03.2022 - 05.2023
Hostess
Malones
08.2019 - 03.2020
Counter Server
Idle Hour Country Club
05.2019 - 08.2019
Bachelor of Sciences - Hospitality Administration and Management
University of Kentucky
Associate of Arts -
Bluegrass Community and Technical College