Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Anthony Turner

Apex

Summary

Dynamic Customer Service Representative with a proven track record at TextMarks, excelling in customer relations and active listening. Enhanced user satisfaction through effective troubleshooting and streamlined processes, contributing to increased loyalty. Skilled in data entry and critical thinking, I foster positive client relationships, ensuring timely support and improved service delivery.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

TextMarks
01.2023 - 07.2024
  • Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
  • Assisted with troubleshooting technical issues, enhancing user experience and satisfaction.
  • Maintained accurate records of customer interactions in CRM system for efficient follow-up.
  • Collaborated with team members to streamline processes, improving response times and service quality.
  • Provided feedback on common customer concerns to improve product offerings and service delivery.
  • Adapted quickly to evolving product updates, ensuring accurate information was relayed to customers.
  • Fostered positive relationships with clients, contributing to increased loyalty and retention rates.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

High School

Green Level High School
Apex, NC
06-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Timeline

Customer Service Representative

TextMarks
01.2023 - 07.2024

High School

Green Level High School
Anthony Turner