Summary
Overview
Work History
Education
Skills
Honors and Achievements
Leadership
References
Timeline
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Marlee Brooks

2163 FM 1010 Cleveland ,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Hart RV And Boat Storage
07.2021 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Shop Hand

Lazy Man Stands Of Cleveland
07.2021 - 08.2023
  • Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Made sure that products were produced on time and are of good quality.
  • Assembled products according to changing daily work orders and specific customer needs.

Employee Trainer

Hart RV And Boat Storage
06.2022 - 08.2023
  • Reached out to managers and team leaders to source requirements for training and identify needs.
  • Supported and coached employees as part of successful training initiatives.
  • Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
  • Customized training sessions by employee type, level and management requirements.
  • Provided coaching and mentoring to employees.
  • Developed job-specific competencies and performance standards.

Waitress

Fishtales Plumgrove
06.2020 - 07.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Cook

Fishtales Plumgrove
06.2020 - 07.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Dance Teacher's Assistant

Premiere Dance Centre'
08.2021 - 06.2022
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Taught ballet, tap, and jazz dance classes for five to 12 year old students.
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Provided constructive corrections to encourage students to learn steps and improve dancing.
  • Monitored student behavior to identify potential issues and address problems appropriately.
  • Motivated and encouraged students to practice dance routines to work toward set goals.
  • Assessed student progress regularly to identify students needing individualized help, provide feedback and select suitable material for dancers.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Utilized different styles of teaching to accommodate students of all capabilities.

Education

High School Diploma -

Cleveland High School
Cleveland, TX
05.2022

Skills

  • Retail Materials Management
  • Account Management
  • Microsoft PowerPoint
  • POS Systems and Ordering Platforms
  • Microsoft Word
  • Kitchen Staff Coordination
  • Cash Handling
  • Food Preparation and Safety
  • Measuring Tools
  • Shop Management

Honors and Achievements

  

● Miss Saguaro Rodeo 2022-2023

● Cleveland Livestock Show Junior Committee Member 2014-present

● National Honor Society Member 2021-2022

● Miss Rodeo Cleveland Livestock Show 2021

● CHS Student Council Member 2021-2022

● Indianette Outstanding Freshman Award 2019

● Placed 11th in Pole Bending for Texas High School Rodeo Region V 2019

● Numerous Dance Competition Awards

Leadership

  

● Indianette Drill Team Captain 2020-2022, Social Officer 2019-2020, 

● Plum Grove 4-H—President 2021-2022, 2019-2020, Vice-President 2020, 2021, 2017-2019, Secretary 2016-2017, Secretary 2020-2021

● Cleveland FFA—President 2021-2022, Vice-President 2019-2021, Secretary 2018-2019

● Liberty County 4-H Ambassador 2018- May 2022

References

 

John Hart

Lazy Man Stands of Cleveland

1(281)359-4237

8163 Fostoria Road, Cleveland, Texas

Tammy Hart

Hart RV and Boat Storage

1(832)651-1100

8163 Fostoria Road, Cleveland, Texas

Calvin Nelson

Fishtales Plumgrove

1(713)252-7830

350 Road 3558, Cleveland, Texas

Timeline

Employee Trainer

Hart RV And Boat Storage
06.2022 - 08.2023

Dance Teacher's Assistant

Premiere Dance Centre'
08.2021 - 06.2022

Customer Service Representative

Hart RV And Boat Storage
07.2021 - 08.2023

Shop Hand

Lazy Man Stands Of Cleveland
07.2021 - 08.2023

Waitress

Fishtales Plumgrove
06.2020 - 07.2021

Cook

Fishtales Plumgrove
06.2020 - 07.2021

High School Diploma -

Cleveland High School

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Marlee Brooks