Marlee Ferguson
Englewood,CO
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
3
3
years of professional experience
Work History
Store Manager
Goodwill- Monaco Store
06.2022 - Current
- Oversaw all general store functions
- Helped the store reach a new goal of $2.2 million in sales in 2022
- Created and fostered a positive work environment for employees
- Lead the store to regularly be ranked a top ten store company-wide
- Trained the team to make the store a welcoming and fun environment for customers
- Hired and trained Shift Supervisors and Assistant Store Managers and prepared them for promotions
- Lead the team to regularly achieve their KPI’s
- Managed scheduling and labor hours
Assistant Manager
Goodwill- Monaco Store
10.2021 - 06.2022
- Created schedules
- Generated reports for the store manager on a weekly basis
- Conducted interviews and managed the hiring process for the store
- Trained new supervisors and associates
- Held biweekly feedbacks for new employees and TDP reviews for new supervisors
Goodwill Supervisor
Goodwill- Archer Store
04.2021 - 10.2021
- Oversaw associates’ break times
- Ran daily reports
- Managed the safe, cash drawers, and made deposits daily
- Learned to calculate and influence PPI in multiple departments
- Ordered necessary equipment and items for the store
- Managed seasonal transition in the store
- Held multiple corrective action meetings
- Merchandised the store regularly
- Put away racks upstairs and interacted with customers while running the dressing room area
- Worked in textile production briefly, but gained experience in all positions (sorting, hanging, pricing, tagging, and sizing)
Sewing Counter Clerk
Joanne’s Fabrics
09.2020 - 03.2021
- Worked primarily at the fabric counter
- Cut desired amount of fabric for customers
- Restocked and organized the bolts of fabric on the shelves
- Interacted with customers, providing a positive, fun, and helpful experience to everyone who came into the store
- Priced and stocked new items throughout the store
Education
Human Services -
Colorado State University Global
OnlinePsychology & Social Work -
University of North Greenville
Greenville, SCSkills
- Analyzing data and creating reports
- Organizational and leadership skills
- Training and developing new hires
- Maintaining a positive work environment
- Merchandising
- Managing conflict
- Collaborating with others
- POS Systems
- Shift Scheduling
- Customer Service Management
Timeline
Store Manager
Goodwill- Monaco Store
06.2022 - Current
Assistant Manager
Goodwill- Monaco Store
10.2021 - 06.2022
Goodwill Supervisor
Goodwill- Archer Store
04.2021 - 10.2021
Sewing Counter Clerk
Joanne’s Fabrics
09.2020 - 03.2021
Human Services -
Colorado State University Global
Psychology & Social Work -
University of North Greenville
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