Marlee Hare
Aiken,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Shane's Rib Shack
02.2021 - 08.2023
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Sales Representative
Vector Marketing Company
06.2020 - 11.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Restaurant Hostess
Cracker Barrell
06.2018 - 08.2018
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Bachelor of Science - Psychology
University of South Carolina - Aiken
Aiken, SC05.2024
Skills
- POS System Operations
- Training and Coaching
- Service Prioritization
- Training and Mentoring
- Conflict Resolution
- Guest Relations
- Interpersonal skills
- Qualtrics Survey Software
- JASP Statistical Software
- Collaboration and Teamwork
- Critical Thinking
- Anticipating Problems
Timeline
Front of House Manager
Shane's Rib Shack
02.2021 - 08.2023
Sales Representative
Vector Marketing Company
06.2020 - 11.2020
Restaurant Hostess
Cracker Barrell
06.2018 - 08.2018
Bachelor of Science - Psychology
University of South Carolina - Aiken