Marlee Polad
Aurora,CO
Summary
Dynamic and adaptable professional with a strong work ethic and proven leadership skills from SkyWest Airlines. Expert in emergency procedures and passenger safety management, consistently enhancing customer satisfaction through exceptional service. Recognized for fostering positive environments and achieving high performance ratings in teamwork and punctuality.
Overview
5
5
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
Denver, CO
04.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Lead Office Administrator
Stride Physical Therapy
St. George, UT
06.2022 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Reduced operational costs with diligent budget management and expense tracking.
- Improved employee satisfaction, organizing regular team-building events and fostering a positive work environment.
- Supported executive management with calendar management, travel arrangements, meeting preparation, and documentation organization.
Receptionist
Lakeview Dental
Roy, UT
11.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Head Cashier
Home Depot
St. George, UT
10.2020 - 11.2021
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
Southwest High School
St George UtahSkills
- Strong work ethic
- Reliability and punctuality
- Time management
- Professional appearance
- Public speaking
- Emergency procedures
- Leadership qualities
- Cultural awareness
- Passenger assistance
- Interpersonal communications
- Problem-solving
- Emergency situations management
- Flight safety
- FAA regulations
- Passenger safety management
Timeline
Flight Attendant
SkyWest Airlines
04.2024 - Current
Lead Office Administrator
Stride Physical Therapy
06.2022 - Current
Receptionist
Lakeview Dental
11.2021 - 04.2022
Head Cashier
Home Depot
10.2020 - 11.2021
Southwest High School