Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marleidy Castillo

Raleigh,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

5
5
years of professional experience

Work History

Barber

Self Employed
Home
01.2023 - Current
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Warehouse

Cardinal Health
Cary
01.2023 - 01.2024
  • Handled fragile items with care while using the cherry picker to minimize product breakage rates during transport or staging processes.
  • Completed daily pick lists accurately, ensuring all items were properly retrieved for shipment preparation.
  • Attended regular safety trainings and meetings, staying up-to-date on best practices for operating cherry pickers safely and efficiently.
  • Reduced order processing time through proficiently navigating cherry picker equipment in narrow aisles and high shelves.

Warehouse Worker

Amazon
Garner, NC
01.2021 - 01.2024
  • Maintained stock levels in accordance with company policies.
  • Received and tracked incoming inventory shipments.
  • Organized warehouse space for efficient storage of products.
  • Assembled orders according to customer requests.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.

Customer Service Representative

Cricket Wireless
Raleigh, NC
04.2020 - 04.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Provided technical support for customers using the company's products or services.
  • Maintained accurate records of all sales and prospecting activities.
  • Developed key customer relationships to increase sales.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

High School Diploma -

High School
Kenly, NC
01-2020

Skills

  • Data Entry
  • Account updating
  • Consultative Sales
  • Call Management
  • Data Collection
  • Sales expertise
  • Microsoft Excel
  • Business Development
  • Customer Service
  • Sales Development
  • Sales strategy development
  • Customer Relations
  • Sales Presentations
  • Closing sales

Timeline

Barber

Self Employed
01.2023 - Current

Warehouse

Cardinal Health
01.2023 - 01.2024

Warehouse Worker

Amazon
01.2021 - 01.2024

Customer Service Representative

Cricket Wireless
04.2020 - 04.2023

High School Diploma -

High School
Marleidy Castillo