Summary
Overview
Work History
Education
Skills
Timeline
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Marleigh Roy

Lyman

Summary

Dynamic professional with a proven track record at Bei Capelli Salon & Spa, excelling in customer relations and organizational skills. Recognized for enhancing client experiences and streamlining operations, I leverage strong time management and data entry abilities to drive performance improvements and foster a welcoming environment.

Overview

4
4
years of professional experience

Work History

Receptionist

Bei Capelli Salon & Spa
10.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Assistant

Bei Capelli Salon & Spa
10.2024 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Facilitated smooth operations in a fast-paced salon, contributing to a positive client experience.
  • Enhanced salon productivity by maintaining stylists' stations and preparing clients for timely appointments.
  • Ensured professional and safe environment by maintaining salon cleanliness and organization.
  • Assisted stylists with shampooing, color preparation, and blow-drying.

Barista

KBK Protein Place
08.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Assistant Shift Manager

Shaker Pond Ice Cream
06.2021 - 07.2024


  • Streamlined shift operations by effectively delegating tasks and monitoring team performance.
  • Reduced staff turnover by implementing comprehensive training programs for new hires and ongoing development opportunities for existing employees.
  • Developed strong relationships with customers, leading to increased brand loyalty and repeat business.
  • Implemented process improvements that increased efficiency in daily operations while maintaining a high level of quality control.
  • Maintained strict adherence to company policies, safety regulations, and operational standards throughout all shifts supervised.
  • Ensured cleanliness and organization of the workplace by enforcing company sanitation guidelines throughout the shift schedule.

Education

High School Diploma -

Massabesic High School
East Waterboro, ME

Business Administration And Management

York County Community College
Wells, ME

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer and client relations
  • Scheduling
  • Greeting and seating clients
  • Multi-line telephone operation
  • Professional demeanor
  • Performance improvement
  • Strategic planning

Timeline

Receptionist

Bei Capelli Salon & Spa
10.2024 - Current

Assistant

Bei Capelli Salon & Spa
10.2024 - Current

Barista

KBK Protein Place
08.2023 - Current

Assistant Shift Manager

Shaker Pond Ice Cream
06.2021 - 07.2024

High School Diploma -

Massabesic High School

Business Administration And Management

York County Community College

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Marleigh Roy