Excel, Word, Outlook, M3(Lawson)
Marlen Maravillo
Client Services
Garland,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Wholesale industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Client Service Representative
Rhe Hatco
Garland, TX
07.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted in monitoring inventory through Cycle Counts and year in inventory.
- Facilitated inter-departmental communication to effectively provide customer support.
Front Desk Receptionist
Cisneros Pre-K
Garland, TX
09.2016 - 08.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Collected fees and payments.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Assistant Manager
TRUGLO, Inc.
Richardson, TX
06.2014 - 08.2016
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
High School Diploma -
North Garland High School
Garland, TX 08.2009 - 06.2013
Associate of Science -
Richland College
Dallas, TX 08.2013 - 12.2015
No Degree - Teachers Assistant Certification
Eastfield College
Mesquite, TX 05.2016 - 08.2016
Skills
Account management
International sales support
Report preparation
Professional telephone demeanor
Warehousing functions
Money handling abilities
Retail materials management
Recordkeeping strengths
Strategic sales knowledge
Database Management
Complaint resolution
Software
Timeline
Client Service Representative
Rhe Hatco
07.2017 - Current
Front Desk Receptionist
Cisneros Pre-K
09.2016 - 08.2017
No Degree - Teachers Assistant Certification
Eastfield College
05.2016 - 08.2016
Assistant Manager
TRUGLO, Inc.
06.2014 - 08.2016
Associate of Science -
Richland College
08.2013 - 12.2015
High School Diploma -
North Garland High School
08.2009 - 06.2013