Marlen Menendez
Los Angeles,CA
Summary
Results-driven Director of Housekeeping with expertise in supervising operations and training staff to uphold cleanliness and safety standards. Known for implementing effective inventory systems and improving guest satisfaction through streamlined procedures.
Overview
12
12
years of professional experience
Work History
Director of Housekeeping
AC Hotel by Marriott
Pasadena, CA
02.2026 - 05.2026
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Trained staff on best practices in sanitation and safety protocols.
- Implemented inventory management system for efficient supply tracking.
- Conducted regular inspections to maintain quality standards and compliance.
- Collaborated with front desk team to address guest requests promptly.
- Developed schedules to optimize workforce efficiency and coverage.
- Developed strong working relationships with vendors, negotiating favorable terms for supply contracts and service agreements.
- Improved overall guest satisfaction by implementing efficient housekeeping procedures and staff training programs.
- Managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
Assistant Housekeeping Manager
Hilton
Pasadena, CA
07.2025 - 02.2026
- Assisted in managing daily housekeeping operations to ensure guest satisfaction and cleanliness standards.
- Coordinated staff schedules and training sessions to optimize team performance and efficiency.
- Monitored inventory levels of cleaning supplies and equipment, facilitating timely reordering processes.
- Implemented quality control measures to maintain high standards of room cleanliness and presentation.
- Conducted inspections of guest rooms and common areas to identify areas for improvement.
Front Desk Supervisor
Doubletree By Hilton Hotel
Norwalk, CA
08.2024 - 07.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and supervised front desk staff to enhance service delivery and efficiency.
- Resolved guest inquiries and concerns promptly, fostering positive experiences and satisfaction.
- Implemented hotel policies and procedures to maintain compliance with brand standards.
Housekeeping Supervisor
Doubletree By Hilton Hotel
Norwalk, CA
06.2021 - 08.2024
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Trained and mentored staff on efficient cleaning techniques and safety protocols.
- Coordinated inventory management for cleaning supplies, optimizing resource usage and reducing costs.
- Conducted regular inspections of guest rooms and public areas to maintain quality control standards.
- Resolved guest complaints regarding room cleanliness, ensuring prompt follow-up and resolution strategies.
Assistant Housekeeping Manager
Commerce Casino & Hotel
Commerce, CA
01.2023 - 12.2023
- Supported the development of training materials for new hires, enhancing onboarding procedures.
- Responded promptly to guest inquiries and requests regarding housekeeping services, fostering positive experiences.
- Collaborated with other departments to ensure seamless service delivery and operational effectiveness.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
Front Desk Manager
Commerce Casino & Hotel
Commerce, CA
05.2022 - 01.2023
- Oversaw front desk operations, ensuring exceptional guest service and satisfaction.
- Managed staff schedules, optimizing team efficiency during peak hours.
- Developed training programs for new employees, enhancing onboarding experience.
- Implemented process improvements, reducing check-in times and streamlining workflows.
Front Desk Supervisor/Housekeeping Supervisor
Commerce Casino & Hotel
Commerce, CA
01.2022 - 05.2022
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained staff on customer service protocols to enhance guest experiences and satisfaction levels.
- Managed scheduling for front desk personnel, optimizing coverage during peak hours.
- Resolved guest inquiries and complaints efficiently, maintaining high service standards.
Front Desk Agent
Doubletree By Hilton Hotel
Norwalk, CA
05.2021 - 06.2021
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service and resolving issues promptly.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Utilized property management system to maintain accurate reservations and billing information.
Night Auditor
Embassy Suites LAX South
El Segundo, CA
08.2016 - 06.2021
- Managed nightly financial audits ensuring accuracy of accounts and transactions.
- Reconciled daily revenue reports, identifying discrepancies and implementing corrective actions.
- Oversaw front desk operations, enhancing guest service through effective communication and problem resolution.
- Trained and mentored staff on auditing procedures, promoting adherence to company policies.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Lobby Attendant/Front Desk Agent/Front Desk Night Auditor
Embassy Suites
Glendale, CA
02.2014 - 08.2016
- Maintained cleanliness and organization in lobby area to enhance guest experience.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Monitored lobby traffic, ensuring smooth flow and addressing any issues promptly.
- Collaborated with housekeeping team to uphold high standards of cleanliness and presentation.
Education
High School Diploma -
John C. Fremont High School
Los Angeles, CA2008
Skills
- Guest service
- Supplies inventory
- Staff meetings
- Housekeeping standards
- Customer service
- Staff training and development
- Staff motivation
- Ordering cleaning supplies
Languages
English
Spanish
Timeline
Director of Housekeeping
AC Hotel by Marriott
02.2026 - 05.2026
Assistant Housekeeping Manager
Hilton
07.2025 - 02.2026
Front Desk Supervisor
Doubletree By Hilton Hotel
08.2024 - 07.2025
Assistant Housekeeping Manager
Commerce Casino & Hotel
01.2023 - 12.2023
Front Desk Manager
Commerce Casino & Hotel
05.2022 - 01.2023
Front Desk Supervisor/Housekeeping Supervisor
Commerce Casino & Hotel
01.2022 - 05.2022
Housekeeping Supervisor
Doubletree By Hilton Hotel
06.2021 - 08.2024
Front Desk Agent
Doubletree By Hilton Hotel
05.2021 - 06.2021
Night Auditor
Embassy Suites LAX South
08.2016 - 06.2021
Lobby Attendant/Front Desk Agent/Front Desk Night Auditor
Embassy Suites
02.2014 - 08.2016
High School Diploma -
John C. Fremont High School