Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Marlen Villanueva

Chico,TX

Summary

Highly-motivated bilingual employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Medicare CSR Bilingual

Everise/Centene
10.2023 - Current
  • Assist in customer service, provide benefit coverage information, assist in explanation of benefits.
  • Assist in appointment scheduling, Verify insurance with provider. Assist patient with transportation to and from providers office.
  • Intake of high call volume calls.
  • Answered incoming customer inquiries in Spanish and English, providing accurate information and solutions.
  • Provided excellent customer service to clients with diverse cultural backgrounds, resolving their issues promptly and effectively.

Artisan

Louis Vuitton - LVMH
Alvarado, TX
11.2021 - 08.2023
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others. Purse/baggage seamstress.

Total Loss Processor

AllState
Mobile, AL
08.2017 - 08.2023
  • "Per assignment as needed for catastrophe"
  • Analyzed customer claims to determine if the vehicle was a total loss.
  • Interpreted relevant insurance policies, including coverage limits and exclusions.
  • Provided clear, concise reports that detailed all aspects of the claim process.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.

Picker/Packer Associate

Amazon
, TX
01.2019 - 07.2021
  • Received and processed customer orders for merchandise in a timely manner.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Executed picking tasks according to order specifications while meeting daily productivity requirements.
  • Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
  • Confirmed items picked for orders by keying codes into system.

Education

High School Diploma -

Chico High School
Chico, TX
04.2010

Skills

  • Data Collection
  • Data Entry
  • Account Updating
  • Appointment Scheduling
  • Product Knowledge
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Adaptive Team Player
  • Documentation
  • Clerical Support
  • Multi-Task Management
  • Spreadsheets
  • Computer Proficiency
  • Order Processing
  • Medical Terminology Knowledge
  • Technical Support

Accomplishments

  • Certificate in HIPPA
  • Certificates in Medicare and Quality Training

Timeline

Medicare CSR Bilingual

Everise/Centene
10.2023 - Current

Artisan

Louis Vuitton - LVMH
11.2021 - 08.2023

Picker/Packer Associate

Amazon
01.2019 - 07.2021

Total Loss Processor

AllState
08.2017 - 08.2023

High School Diploma -

Chico High School

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Marlen Villanueva