Marlena Brown
Richmond Hill,NY
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations in and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Enthusiastic cosmetology student with strong clinical and practical background in service industry. Knowledgeable in professional imaging, hair design, skincare and products. Detail-oriented and punctual with strong desire to learn and improve skills.
Overview
2
2
years of professional experience
Work History
Sales associate/assistant manager
GNC
Manhattan, NY
10.2023 - Current
- Maintained orderly presentation of items in store aisles.
- Handled shipment and transportation of boxes.
- Held responsibility for store key handling.
- Managed store operations in manager's absence.
- Recorded stock levels accurately.
- Handled customer transactions efficiently and accurately.
- Promoted membership programs and routines.
- Handled administrative paperwork.
- Responsible for daily monetary deposits to bank.
- Mopped and swept floors.
- Delivered exceptional customer assistance.
- Organized store according to promotional deals.
- Handled processing of orders efficiently.
- Upsold additional items based on customer interests and needs.
Model & MUA
Fashion Show
Manhattan, NY
04.2023 - 04.2023
- Model for Truckingflywear
- Walked fashion runways for photographers.
- Revamped attire
- Assisted with makeup, hair styling, and wardrobe selection to ensure the desired look was achieved.
Education
High School Diploma -
New Visions Charter HS For The Humanities IV
Far Rockaway, NY06-2022
Some College (No Degree) - Cosmetology
Empire Beauty School (Trade School)
Manhattan, NYSkills
- Observant/Eye for details
- Manager skills
- Multi-task
- Reliable
- Handle fast/slow paced work
- Model, makeup & hair
- Upselling
- Calm demeanor
- Cash handling
- Teamwork and collaboration
- Time management
- Problem-solving
- Goal oriented
- Point of sale operation
- Problem-solving skills
- Relationship building
- Friendly and outgoing
- Customer engagement
- Hair extensions
- Chemical treatments
- Color application
- Cosmetology
- Makeup application
- Hair styling
- Inventory management
- Adaptability
- Tool, equipment, and surface sanitizing
- Fashion trends
- Computer skills: Microsoft Word, Microsoft PowerPoint, google docs, google drive, excel
Timeline
Sales associate/assistant manager
GNC
10.2023 - Current
Model & MUA
Fashion Show
04.2023 - 04.2023
High School Diploma -
New Visions Charter HS For The Humanities IV
Some College (No Degree) - Cosmetology
Empire Beauty School (Trade School)