Marlena Dearth
Lakebay,WA
Summary
Seasoned veterinary leader seeking a fresh opportunity to improve functionality and influence advancement of veterinary medicine with an innovative, collaborative company.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Hospital Manager
Soundview Veterinary Hospital Vetcor
03.2021 - Current
- On-site leadership and operational oversight to ensure gold standard patient care, client support, and team success
- Track record of growth - Q1 2026 growth of 13.7%, Q2 growth of 9.2%
- Recruit, onboard, mentor, retain, and develop a diverse team of 16-23 people
- Minimize turnover and maintain employee satisfaction with open communication, emotional intelligence, developing positive culture, and leading by example - several employees with tenures of 5+ years
- Collaborate with Chief of Staff and Regional Management to ensure best standards of practice
- Resolve escalated client concerns with empathy and professionalism
- Other responsibilities include: scheduling, payroll processing, accounts receivable, inventory management, monitoring financial trends, adjusting spending/staffing appropriately, equipment maintenance, maintaining OSHA compliance, promptly addressing employee concerns, annual reviews, quarterly one-on-one coaching check-ins, conduct monthly staff meetings, network with other managers to improve functions
Lead Client Service Representative
VCA Redwood Animal Hospital Veterinary Centers of America
10.2019 - 03.2021
- Leadership skills: recruiting, hiring, training, coaching, scheduling, performance improvement plans, annual reviews, managing daily operations of the 7 member CSR team
- Administrative duties: weekly financial reporting, pet memorial program, quarterly reporting of controlled substances through WA Prescription Monitoring Program, processing payroll bi-weekly and doctor's compensation, managing employee discounts, hospital social media
Client Service Representative
VCA Magnolia Animal Hospital Veterinary Centers of America
03.2017 - 10.2019
- Top notch empathetic customer service and communication skills
- Consistently received 95%+ reviews in regular call quality trainings
Pet Groomer
Pet Town Dog Spa
04.2015 - 09.2016
Education
Bachelor of Science - Environmental Science and Resource Management
University of Washington
Seattle, WA 09.2010 - 06.2014
Skills
- Team leadership
- Employee recruitment and hiring
- Practice operations
- Payroll administration
- Accounts receivable
- Valid Washington Veterinary Medication Clerk License
- OSHA compliance
- Inventory management
- Staff scheduling
- Performance reviews
- Client relations
- Financial reporting
- Conflict resolution
- Strategic thinking
- Emotional intelligence
- Human resources management
- Staff development
Timeline
Hospital Manager
Soundview Veterinary Hospital Vetcor
03.2021 - Current
Lead Client Service Representative
VCA Redwood Animal Hospital Veterinary Centers of America
10.2019 - 03.2021
Client Service Representative
VCA Magnolia Animal Hospital Veterinary Centers of America
03.2017 - 10.2019
Pet Groomer
Pet Town Dog Spa
04.2015 - 09.2016
Bachelor of Science - Environmental Science and Resource Management
University of Washington
09.2010 - 06.2014