Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlena Dzurko

Eastville,VA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Liam Duncan
04.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Cashier Team Lead

Heather Guagenti
05.2020 - Current
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Groomer's Assistant

Julie Cook-Weber
03.2021 - 04.2023
  • Trimmed nails using clippers and grinders.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Administered anal gland expression to prevent discomfort and infections in pets.

Education

High School Diploma -

Northampton High School
Eastville, VA
06.2023

Skills

  • Managing Extras
  • Adaptable and Flexible
  • Warm and Friendly
  • Contamination Prevention
  • Bathroom Servicing
  • Dining Area Maintenance
  • Special Dietary Requirements
  • High-Volume Dining
  • Customer Service and Rapport
  • Table Bussing
  • Buffet Setup and Takedown
  • Transactions and Cash Handling

Timeline

Server

Liam Duncan
04.2023 - Current

Groomer's Assistant

Julie Cook-Weber
03.2021 - 04.2023

Cashier Team Lead

Heather Guagenti
05.2020 - Current

High School Diploma -

Northampton High School

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Marlena Dzurko