Marlena Minkkinen

Conducted in-depth training sessions for newly hired lateral transfer and repositioned dispatch trainees, covering all essential duties in criminal warrants section of records & identification unit.

Conducted weekly evaluations of trainee progress to assess readiness for independent work.

Directed accurate processing and indexing of confidential criminal records in compliance with law enforcement protocols.

Facilitated collaboration among departments, Superior Court, DOJ, state prisons, county jails, and law enforcement agencies to optimize information sharing.

Executed regular audits to enhance record accuracy and ensure timely updates of outdated information.

• Streamlined communication by promptly addressing internal and external record requests.
• Demonstrated adaptability in adjusting to new software systems and tools as they were introduced, ensuring continued proficiency in managing electronic records.
• Implemented and maintained records retention schedules and file purging procedures to uphold an orderly and efficient work environment.
• Ensured record accuracy through meticulous data verification processes.
• Employed document imaging software to efficiently index, store, and retrieve records.
• Facilitated data entry and managed incoming calls to ensure efficient operations.
• Delivered exceptional customer care by promptly addressing inquiries and fulfilling information requests.