Summary
Overview
Work History
Education
Skills
The Work Number
Timeline
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Sarah Elizondo

A
Live Oak,TX

Summary

Friendly Records Clerk helps maintain document databases and assist other employees and clients find the documents and files that are needed. Knowledge of database management, data entry, correspondence and bookkeeping. Honest, reliable and committed to keeping an efficient filing system. Tidy Records Clerk with a knack for organization, cleanliness and efficiency. Skilled in copying, faxing, and sorting material in accordance to the filing system being used. Adept at handling incoming calls and communications through email. Seasoned File Clerk offering 10+ years of experience in organizing, documenting, planning and implementing clerical resources with focus on productivity and cost-efficiency. Thrives in high-pressure and deadline-driven environments, complying with strict policies, procedures and regulations.

Overview

30
30
years of professional experience

Work History

Senior Records Clerk-Midwest Region

AT&T
05.2008 - 06.2010
  • Increased productivity by training new Records Clerks in best practices for document management and organizational procedures.
  • Safeguarded confidential information through diligent adherence to security protocols and proper disposal of sensitive materials.
  • Maintained an organized work environment through consistent application of records retention schedules and implementation of file purging procedures when necessary.
  • Contributed to policy development initiatives aimed at enhancing overall records management effectiveness within the organization.
  • Developed strong working relationships with colleagues by collaborating effectively on team projects related to records management improvements.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Updated records with new information.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Followed confidentially regulations to maintain privacy.
  • Retrieved file information and made copies for authorized users.
  • Classified documents according to specified guidelines.
  • Identified and resolved filing discrepancies.

Sr Report Clerk for U -Verse

AT&T
08.2000 - 05.2008
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with staff (Managers and Senior Managers), email, or in-person to provide information.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Purchased and maintained office supplies.

Service Representative

Credit And Collections
05.1996 - 07.1998
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Accepted payments and updated accounts with latest information.
  • Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
  • Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
  • Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
  • Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Delivered outstanding support, assisting customers in navigating complex product offerings and services.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.

Service Representative

AT&T
02.1990 - 05.1996
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Accepted payments and updated accounts with latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
  • Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Operator Services

AT&T
02.1980 - 06.1990
  • Answered incoming calls from customers requesting telephone numbers, addresses
  • Every call was expected to have strong verbal communications
  • Every call had to be answered within or less than 1 minute
  • Assisted peers with log-ons
  • Every call was answered in a professional manner with accuracies

Education

High School Diploma -

Edison High School
San Antonio, TX
05.1973

Skills

  • File Organization
  • Records retention
  • Records Management
  • Confidentiality Assurance
  • Document Control
  • Archiving Expertise
  • Clerical skills
  • File conversion
  • Time Management
  • Multitasking
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Relationship Building
  • Documentation and Recordkeeping
  • Self Motivation

The Work Number

To verify my previous employment you need to call "The Work Number" 1-800-367-5690.  The company code for AT&T is 10535 then enter my social security number.

Timeline

Senior Records Clerk-Midwest Region

AT&T
05.2008 - 06.2010

Sr Report Clerk for U -Verse

AT&T
08.2000 - 05.2008

Service Representative

Credit And Collections
05.1996 - 07.1998

Service Representative

AT&T
02.1990 - 05.1996

Operator Services

AT&T
02.1980 - 06.1990

High School Diploma -

Edison High School

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