Marlena Shellow
Columbus,OH
Summary
Professional, experienced transportation specialist prepared for key role in public transit operations. Proven track record of ensuring passenger safety, adhering to schedules, and maintaining vehicle standards. Strong team collaborator with focus on achieving results and adapting to changing needs. Well-versed in route management, traffic regulations, and customer service. Reliable and flexible, fostering trust and efficiency within teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bus Operator
Central Ohio Transit Authority
Columbus, OH
10.2010 - Current
- Operated transit buses while ensuring passenger safety and compliance with traffic regulations.
- Conducted pre-trip inspections to guarantee vehicle readiness and reliability for daily operations.
- Assisted passengers with boarding and alighting, providing exceptional customer service throughout journeys.
- Maintained accurate records of routes, schedules, and passenger counts to support operational efficiency.
- Collaborated with dispatch to communicate delays or incidents, ensuring timely updates for passengers.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
Pickup Driver
Kidney Foundation
Columbus, OH
03.2007 - 10.2010
- Operated pickup and delivery vehicles to ensure timely collection of donations.
- Conducted vehicle inspections to maintain compliance with safety regulations.
- Assisted in training new drivers on routes and safety protocols.
- Coordinated schedules for efficient donation pickups across service areas.
- Enhanced route efficiency for faster pickups with thorough knowledge of local areas.
- Conducted pre-trip inspections daily, identifying any potential safety hazards or vehicle deficiencies before starting work shifts.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
No Degree - Community Health
The Ohio State University
Columbus, OH2026
No Degree - Nurse Aide
Columbus State Community College
Columbus, OH1996
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Safe driving practices
- Effective communication skills
- Customer relations skills
- Bus inspections
- Inclement weather driving
- First aid
Accomplishments
14yrs of Safe Driving Award
CPR and First Aide Certification
Letters of accommodations
Certification
Class B CDL
Timeline
Bus Operator
Central Ohio Transit Authority
10.2010 - Current
Pickup Driver
Kidney Foundation
03.2007 - 10.2010
No Degree - Community Health
The Ohio State University
No Degree - Nurse Aide
Columbus State Community College