Dynamic General Manager with a proven track record at Wendy's, excelling in operations management and team leadership. Expert in cost control and strategic planning, driving significant revenue growth while fostering strong customer relations. Adept at training and developing staff, enhancing service quality and operational efficiency.
Hi, I’m
Marlena Wilson
Assistant Manager Food Services
Tiffin,OH
Summary
Overview
17
years of professional experience
Work History
SUBWAY
Assistant Manager
02.2025 - Current
Job overview
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Enhanced team productivity by streamlining operational processes.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations and provided constructive feedback to employees.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Marathon Station
Assistant Manager
09.2021 - 01.2025
Job overview
- Assisted in daily operations, ensuring smooth workflow and adherence to company policies.
- Coordinated staff scheduling, optimizing coverage during peak hours and enhancing service efficiency.
- Supported inventory management by tracking stock levels and facilitating timely restocking procedures.
- Trained new hires on operational procedures, fostering a collaborative team environment.
- Implemented customer feedback mechanisms, improving service quality based on client insights.
- Monitored cash handling practices, ensuring accuracy in transactions and compliance with financial protocols.
- Developed promotional strategies to increase customer engagement and drive sales growth at the station.
- Collaborated with management to identify process improvements, enhancing overall operational effectiveness.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Oversaw daily operations to maintain store cleanliness and organization.
Walmart
Cashier
08.2017 - 07.2021
Job overview
- Processed customer transactions efficiently at checkout, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries and product location, enhancing overall shopping experience and satisfaction.
- Maintained clean and organized checkout area, contributing to store's operational efficiency and safety standards.
- Collaborated with team members to manage high-volume periods, ensuring timely service during peak hours.
- Trained new cashiers on register operations, customer service protocols, and store policies to enhance team performance.
- Implemented best practices for upselling products, increasing sales through effective communication with customers.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Monitored inventory levels at checkout counters, facilitating efficient restocking processes to prevent product shortages.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Increased sales of promotional items by informing customers about current offers.
Wendys Resturant
General Manager
03.2010 - 07.2017
Job overview
- Led daily operations, ensuring compliance with health and safety regulations.
- Trained and developed staff to enhance service quality and operational efficiency.
- Implemented cost control measures, optimizing labor and inventory management processes.
- Analyzed sales trends, adjusting strategies to maximize revenue growth.
- Fostered a positive work environment, promoting team collaboration and high morale.
- Streamlined processes to improve workflow efficiency and reduce customer wait times.
- Developed training programs focused on enhancing employee performance and satisfaction.
- Oversaw financial reporting, monitoring budgets to ensure profitability targets were met.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
RcshsMorehead, KY
Associate of Arts from Business Management
09.2000
University Overview
Skills
Leadership and team building
Team player
Time management
Team leadership
Staff management
Staff training
Inventory control
Goal setting
Employee scheduling
Staff training and development
Staff development
Motivation
Labor cost controls
Strategic planning
Performance improvement
Staffing
Timeline
Assistant Manager
SUBWAY
02.2025 - Current
Assistant Manager
Marathon Station
09.2021 - 01.2025
Cashier
Walmart
08.2017 - 07.2021
General Manager
Wendys Resturant
03.2010 - 07.2017
Rcshs
Associate of Arts from Business Management