Marlene Alvarez
Albuquerque
Summary
Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
McDonald's
06.2017 - 11.2019
- Supervised daily operations to ensure compliance with quality standards and customer service excellence.
- Developed training programs to enhance team performance and improve employee onboarding processes.
- Implemented inventory control measures, reducing waste and optimizing stock levels across shifts.
- Coordinated staff schedules to maintain optimal coverage during peak hours and special events.
Sales Manager
Boost Mobile
11.2019 - 04.2024
- Monitored sales metrics, providing insights to improve processes and drive operational efficiency.
- Fostered strong relationships with key clients, enhancing customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Coach
Alorica
05.2024 - Current
- Analyzed individual strengths and weaknesses to create personalized coaching plans.
- Evaluated game performance, offering constructive feedback for continuous improvement.
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Resolved escalated customer issues, enhancing satisfaction through effective problem-solving techniques.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
Education
High School Diploma -
Albuquerque High School
800 Odelia Rd NE 87102Skills
- Effective communication
- Positive and upbeat
- Fluent bilingualism English / Spanish
- Customer service
- Computer skills
- Organization and time management
- Responsible and adaptable
Certification
- Awarded Manager of the Year - Boost Mobile
- Awarded Outstanding Support and Game Changer for going above and beyond in my role - Alorica
- Awarded for insanely great customer service and going above my metric goals - Alorica
Timeline
Coach
Alorica
05.2024 - Current
Sales Manager
Boost Mobile
11.2019 - 04.2024
Manager
McDonald's
06.2017 - 11.2019
High School Diploma -
Albuquerque High School