Marlene Brown
Service Oriented Professional
Salem,OR
Summary
Driven and resourceful professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Hardworking employee enthusiastic about learning Title and Escrow field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Sales Specialist
The Home Depot Inc
Salem , Oregon
02.2021 - Current
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Created and implemented sales strategies to successfully meet company targets.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Drafted, finalized and submitted paperwork to complete sales.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Managed over 15 customer calls, 4 appointments per day and increased sales by 10%.
Owner/Operator
Obsessive Cleaning Solutions LLC
Salem, Oregon
03.2020 - 10.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Independent Sr. Sales Specialist
New York Life Insurance Co
Salem , OR
04.2018 - 01.2020
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Reported sales data to upper management for review.
- Kept detailed track of sales and customer information in company system.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Promoted brand awareness and utilized took advantage of network connections to increase brand development.
- Negotiated contracts and sales terms with new and existing clients.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
High School Diploma -
Tigard High School
Tigard, OR 06.1992 - 06.1992
Skills
Lead prospecting
Network development
Account servicing
Customer service and care
Complaint resolution
Team collaboration
Relationship building
Account management
Customer Relations
Retention strategies
Problem solving strength
Interpersonal communication skills
Client Service
Account development
Timeline
Sales Specialist
The Home Depot Inc
02.2021 - Current
Owner/Operator
Obsessive Cleaning Solutions LLC
03.2020 - 10.2022
Independent Sr. Sales Specialist
New York Life Insurance Co
04.2018 - 01.2020
High School Diploma -
Tigard High School
06.1992 - 06.1992