Marlene Cristal Castillo
Wellfleet,MA
Summary
Proven track record of delivering prompt, accurate, and efficient service with top ratings. Skilled in providing exceptional customer service to diverse populations. Known for going the extra mile to resolve issues for clients and colleagues. Strong multitasking abilities and adept at managing multiple tasks and clients simultaneously.
Overview
18
18
years of professional experience
Work History
Cashier/Server/Shift leader
MAC'S ON THE PIER
05.2021 - Current
- Engaged with customers to ensure they're happy with their meals.
- Greeted customers entering store and responded promptly to customer needs.
- Answer the telephone
- Resolve any customer complaints and fixed any errors in their orders
- Provides friendly and attentive service
- Restock fridge(s), condiments, utensils, etc. in anticipation of new diners
- Cleans dining area at the close of day
- Routinely supported other areas of the restaurant as requested
Restaurant Hostess
Stratton Mountain Resort
11.2024 - 04.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Used OpenTable to maintain an organized waitlist for busy times, ensuring efficient seating of guests.
Server
FIDDLERS CREEK CLUB AND SPA
10.2022 - 04.2023
- Greet guests, take food orders and serve food and beverages to guests/members.
- Set room for service
- Clear plates and glassware
- Perform opening and closing side work which may include deep cleaning of the work areas.
- Engaged with guests/members to ensure they're happy with their meals and service.
- Delivering a memorable dining experience by resolving all customer issues promptly.
Food Runner/ Hostess
ISLA BELLA BEACH RESORT
12.2021 - 04.2022
- Answer the telephone and scheduled reservations.
- Escorts customers to assigned dining areas.
- Provide guests with menus and answered questions.
- Delivers food orders from the kitchen to customers' tables rapidly and accurately.
- Maintain a clean working area.
- Acted as the point of contact between Front of the House and Back of the House staff.
- Communicate food orders to chefs paying attention to priorities (example food allergies).
- Answer guests' questions about ingredients and menu items.
- Serve welcome drinks upon guests' arrival.
Production Line Worker
TAMPA BAY FISHERIES INC.
10.2021 - 12.2021
- Inspect seafood on conveyors and sort for size and quality.
- Loads seafood on conveyors and sort for size and quality.
- Maintains the cleanliness of machinery and general working area.
- Pack and weigh seafood
- Package seafood into cartons
Taxpayer Accounts Officer
TAX ADMINISTRATION JAMAICA
02.2017 - 05.2021
- Makes adjustments to taxpayers accounts
- Checks returns to ensure they are properly filed
- Makes corrections to the Property Tax system
- Corrects errors compiled on the Correction Data Sheet by Compliance, Taxpayer Service and Tax Collections.
- Prepares and submits all reports by due date
Collections Officer
TAX ADMINISTRATION JAMAICA
11.2009 - 01.2017
- Greet customers in a sociable and gracious manner
- Checks and signs for high valued stock received from the Stock Officer;
- Endorses, stamps and signs Fact of Filing Receipt as well as general receipt generated by the system for any payment made and issues to the taxpayer
- Operate POS machine, handling over 100 transactions on a busy day, count money in cash drawers to ensure the amount is correct, total cheque, E transfer and other payment methods
Records Officer
TAX ADMINISTRATION JAMAICA
10.2007 - 10.2009
- Photocopy, fax and file documents
- Write summonses and maintain court book records
- Dispatch correspondences to internal and external units
- Record and monitor all arrangements entered into by compliance officers
- Keep and update record all dishonoured cheques
Education
Bachelor of Science - Business Administration
NORTHERN CARIBBEAN UNIVERSITY
Manchester, JamaicaSkills
- Strong verbal communication
- Effective communication skills
- Collaborative teamwork
- Strategic decision-making
- Effective time management
- Proficient in computer systems
- Customer service
<Enter your own>
Nationality: Jamaican
Training
- Introduction to Tax Laws
- Retirement Planning
- Stress Management
- Introduction to Powerpoint, Word and Excel
- Cashiering
- Customer Service
Timeline
Restaurant Hostess
Stratton Mountain Resort
11.2024 - 04.2025
Server
FIDDLERS CREEK CLUB AND SPA
10.2022 - 04.2023
Food Runner/ Hostess
ISLA BELLA BEACH RESORT
12.2021 - 04.2022
Production Line Worker
TAMPA BAY FISHERIES INC.
10.2021 - 12.2021
Cashier/Server/Shift leader
MAC'S ON THE PIER
05.2021 - Current
Taxpayer Accounts Officer
TAX ADMINISTRATION JAMAICA
02.2017 - 05.2021
Collections Officer
TAX ADMINISTRATION JAMAICA
11.2009 - 01.2017
Records Officer
TAX ADMINISTRATION JAMAICA
10.2007 - 10.2009
Bachelor of Science - Business Administration
NORTHERN CARIBBEAN UNIVERSITY
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