Marlene Cruz-Cruz

• Provided exceptional customer service in fast-paced environment.
• Assisted with food and beverage recommendations to enhance guest experience.
• Collaborated with kitchen staff to ensure timely order delivery.
• Maintained cleanliness and organization of dining area throughout shifts.
• Adapted quickly to changing priorities during peak hours, ensuring efficiency.
• Handled customer inquiries and resolved issues promptly and professionally.
• Supported team members by training new staff on service protocols and standards.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

• Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
• Managed order taking and delivery, maintaining accuracy and efficiency during peak hours.
• Collaborated with kitchen staff to ensure timely food preparation and presentation.
• Assisted in training new servers on menu items and service protocols.
• Handled cash register operations, processing transactions accurately and efficiently.
• Supported team by restocking supplies and preparing dining areas for service shifts.
• Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
• Supported overall restaurant operations by assisting with opening or closing duties as needed.

Currently majoring in Business in administration.

• [Number] 3.5