Marlene Delarosa
Buckeye,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Creative and data-driven candidate with extensive knowledge of marketing strategies and media research. Passionate about driving brand awareness and product performance.
Overview
7
7
years of professional experience
Work History
Marketing Coordinator
Docs Dental
01.2022 - 10.2023
- Secured revenue by promoting and facilitating opportunities to establish guest relations and drive client retention.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Researched and identified new opportunities for increasing company's social media presence.
- Reviewed analytics to identify opportunities for improvement and develop strategies to maximize results.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
Dental Treatment Coordinator
Docs Dental
11.2021 - 05.2022
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Assistant Manager
Docs Dental
06.2022 - 10.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
Spanish Medical Interpreter
Volenteer Work
01.2017 - Current
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Translated procedural information to facilitate understanding between doctors and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
Education
Certification - Medical Interpreter
AABL
11.2023
Certification - Dental Assisting
Arizona College
Glendale, AZ05.2017
Skills
- High volume answering high-volume telephone calls and greeting customers
- Employee Scheduling
- Recruiting and Interviewing
- Social Media and Promotions
- Business Development
- Client Relationship Management
- Insurance Billing
- Quality Phone and Email Etiquette
- Cultural Insight
- Experience keeping inventory and ordering office supplies
- Experience managing electronic/paper files
- Fluent in Spanish
Timeline
Assistant Manager
Docs Dental
06.2022 - 10.2023
Marketing Coordinator
Docs Dental
01.2022 - 10.2023
Dental Treatment Coordinator
Docs Dental
11.2021 - 05.2022
Spanish Medical Interpreter
Volenteer Work
01.2017 - Current
Certification - Medical Interpreter
AABL
Certification - Dental Assisting
Arizona College
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