Marlene Garcia
West Jordan
Summary
I'm a bilingual, quick paced and enthusiastic 26 year old with a range of experience. I'm a level-headed adaptable team worker in calm and challenging environments. I can work well with a team as well when I need to take my own initiative.
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Case Manager
Volunteers of America
Salt Lake City
03.2025 - Current
- Responsible for assessing service needs and coordinating access to necessary services
- Apply, acquire, and maintain benefits long term for clients
- Consult with community agencies and families to maintain coordination of the treatment process
- Provide practical help and supports, advocacy, coordination, side-by-side individualized support, problem solving, direct assistance training, and supervision to help clients obtain the necessities of daily living
- Provide on-call crisis intervention
- Participate in daily staff organizational meetings and treatment planning review meetings
- Complete documentation and meet minimum service time based on ACT requirements
- Coordinated client assessments to determine needs and develop personalized service plans.
Homeless Advocate
Volunteers of America
Salt Lake City
12.2024 - Current
- Provide clear and specific information to clients regarding expectations, program activities and schedule during their orientation and ongoing as needed.
- Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
- Assist in maintaining a clean and safe facility, identifying and addressing special needs and/or referring needs to supervisor.
- Utilize a trauma informed approach when managing difficult client behaviors.
- Answer phones, greet clients, volunteers, donors, and other visitors in a friendly and professional manner, and aid as needed.
- Utilize the onsite supervisor and the on-call system for guidance and support and follow appropriate protocol for covering shifts in the event of illness, vacation, or other time off.
- Ensure that all paperwork related to client and program activities is in accordance with licensing and contract requirements, properly completed, managed confidentially, and stored appropriately.
- Use agency vehicles to complete errands and to provide safe transportation for clients when necessary.
- Attend work as scheduled and arrive at the designated time.
- Work must be performed on-site due to the need to provide direct client care.
Academic Specialist
YWCA of Utah
Salt Lake City
06.2024 - 10.2024
- Assist Afterschool Coordinator (AC) in planning and managing the daily activities and behavioral management for the after-school, summer camp, and teen programs.
- Assist in Teen Program; mentoring teens while providing age-appropriate lessons and activities.
- Teach, reinforce, and model age-appropriate social skills, and provide mentoring and emotional support.
- Provide constructive feedback, redirection, and discipline related to individual behaviors.
- Assist in the distribution and collection of enrollment materials, ROIs and record daily attendance
- Report to AC or the Children's Services Assistant Director any parent or child concerns or complaints, suspicions of child abuse/neglect, extreme acting out behaviors, health and safety concerns
- Maintain compliance with Child Care Licensing, Federal Food Program, and YWCA standards.
- Assist AC in preparing for daily curriculum, and replenishing program supplies as needed.
- Uphold and act in accordance with the mission of the organization, vision, values, and strategic direction of the organization.
- Understand and follow all established organizational and program-related policies, procedures, and protocols.
- Maintain all certifications and licensing related to role, program licensing, and grant standards
- Assist with students who have attendance issues, and work with the McKinney Specialist to improve attendance of students residing on the YWCA campus.
- Be in regular contact with the SLC School District Administration to help bridge gaps in communication between parents and school staff.
After School Program Coordinator
Parkview Elementary School
Salt Lake City
07.2019 - 04.2021
- Responsible for site implementation of After-School Program all year.
- Communicate with parents and students to ensure a thorough understanding of the after school program
- Coordinates financial activities to accurately document participant fee payment(s) and adherence to accounting procedures and grant requirements
- Maintain a variety of confidential and non-confidential manual and electronic documents, files and records
- Manages inter-student conflicts that may arise in the course of the program and involve supervisor as concerns may escalate
- Mentor appropriate social skills that will promote positive and safe learning environments
- Orient approved volunteers to accomplish assigned functions
- Prepare a variety of written materials to accurately document activities, provide written reference and/or convey information
- Process documents and materials to create records and disseminate information to appropriate parties
- Provide training to group leaders and volunteers to enhance the effectiveness of programs
- Responds for the safety and security of all students in the program at the identified location
- Schedule a wide variety of activities that are on and off-site to assist in meeting program needs and ensuring the efficient use of personnel, equipment and facilities
Afterschool Group Leader
Community Education
Salt Lake City
10.2018 - 07.2019
- Plan, organize, and facilitate age-appropriate activities for recess, indoor, outdoor, quiet and active programs.
- Provide homework assistance to students in academic areas and promote good study habits.
- Prepare and maintain food for students in accordance within Department of Health standards.
- Communicate and supervise students in a positive and patient manner, being understanding of child development stages.
- Receive/release students directly from/to parent or designee to ensure safety and meet district requirements.
- Perform confidential and non-confidential record keeping and clerical functions to ensure necessary records maintenance.
- Participate in trainings, to gain information, build skills and ensure quality student programs.
- Participate in special projects as assigned by the site coordinator to program meet goals and objectives.
Education
Diploma -
Horizonte Instruction and Training Center
Salt Lake City, UTSkills
- Motivational interviewing
- Computer operation
- Bilingual
- Case management
- Presentation
- Computer skills
- Empathy
- Crisis intervention
- Resource coordination
- Documentation compliance
- Client advocacy
- Conflict resolution
- Community outreach
- Emotional support
- Care coordination
Certification
- Driver's License
- CPR Certification
- First Aid Certification
Languages
Spanish, Bilingual
Personal Information
Willing To Relocate: Utah
Timeline
Case Manager
Volunteers of America
03.2025 - Current
Homeless Advocate
Volunteers of America
12.2024 - Current
Academic Specialist
YWCA of Utah
06.2024 - 10.2024
After School Program Coordinator
Parkview Elementary School
07.2019 - 04.2021
Afterschool Group Leader
Community Education
10.2018 - 07.2019
Diploma -
Horizonte Instruction and Training Center