Marlene Giron
Reno,NV
Summary
Excelled at effective complaint handling and multitasking, skills honed from rigorous customer service experience. Trained new staff, ensuring service excellence, and adeptly managed payment processing, contributing to a seamless guest experience. Demonstrated patience and empathy, significantly elevating guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess/Cashier
Peppermill Resort And Casino
2707 S Virginia St, Reno, NV 8950
02.2021 - 10.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Certification of Completion - Pre-license Real Estate
Northern Nevada Real Estate School
Reno, NV08.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Interactive Communication Skills
- Payment Processing
- Complaint Handling
Volunteer
Volunteer for the Woman and Children Center of the Sierra
Languages
Spanish
English
Timeline
Hostess/Cashier
Peppermill Resort And Casino
02.2021 - 10.2023
Certification of Completion - Pre-license Real Estate
Northern Nevada Real Estate School