Marlene Henley
Richmond,VA
Summary
Orangized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
VCU-MCV Health System
01.2022 - Current
- Coordinate communication and collaboration between three physicians, three Nurse Practitioners, two Physicians Assistant, and eleven support staff, and administration to ensure service delivery that exceeds expectations of patients' experience
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Nurse Manager Support Assistant
VCU-MCV Health System
01.2017 - 01.2022
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of staff members.
- Manage thirty-one staff scheduling and time off to adequately staff 27 bed unit floors and allow staff earned time off.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Unit Secretary
VCU-MCV Health System
01.2007 - 01.2017
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Maintained patient confidentiality in line with HIPAA regulations.
Education
Bachelor of Science in Healthcare Management -
South University
Richmond, VA2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Staff Supervision
- Critical Thinking
- Quality Improvement
- Department management
- Incoming Call Reception
- Strong Organization
- HIPAA Compliance
Leadership Experience
- Spearhead a share drive excel template to track admission and discharge to discard log books.
- Directed nonclinical operations, coordinated HR processes
- Collaborated with team members fostering a healthy work environment by supporting off the job activates.
- Precepting and training new hires
Communication Skills
- Effective communication internally with staff, patients, and external customers
- Strong written and verbal communication demonstrated in various roles.
- Oversaw frequent intense customer interactions, highlighting practical communication abilities.
Timeline
Administrative Assistant
VCU-MCV Health System
01.2022 - Current
Nurse Manager Support Assistant
VCU-MCV Health System
01.2017 - 01.2022
Unit Secretary
VCU-MCV Health System
01.2007 - 01.2017
Bachelor of Science in Healthcare Management -
South University