Marlene Hernandez
Bermuda Dunes,CA
Summary
Dynamic professional with extensive experience in team leadership and customer service, notably at Sams Club. Proven track record in enhancing customer satisfaction and mentoring staff, while maintaining accurate financial records. Skilled in problem resolution and staff training, fostering a positive work environment that drives productivity and engagement.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Sams Club Pharmacy
Palm Desert, CA
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Office Manager
Bittner Dental Clinic
Palm Desert, CA
06.2019 - 05.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Manager
Jensens Finest Foods
08.2016 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
All Required -
Palm Desert High School
Palm Desert, CA07.2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Shift scheduling
- Policy implementation
- Marketing
- Employee onboarding
- Problem resolution
- Multitasking
- Excellent communication
- Hiring and training
Timeline
Assistant Manager
Sams Club Pharmacy
06.2021 - Current
Office Manager
Bittner Dental Clinic
06.2019 - 05.2020
Manager
Jensens Finest Foods
08.2016 - 04.2021
All Required -
Palm Desert High School