Open To Work
Marlene Hernandez
Work Preference
Summary
Dependable with experience and well-developed critical thinking, problem-solving, and organizational skills. Proficient in both English and Spanish. Experience working in a school setting as well as recreational youth sports. Exceptional communicator and team player, trained in operating cash registers and serving customers. Goes above and beyond to serve Customers, and promote empathy and awareness.
Overview
1
1
Certificate
3
3
years of professional experience
1
1
Language
Work History
Front End Associate
Walmart
Shelton, Washington
07.2026 - Current
- Resolved customer complaints, guided them, and provided relevant information.
- Coordinated with sales associates to manage queue lines and minimize wait times.
- Provided feedback from customers to store management to improve service and products.
- Managed returns and exchanges in accordance with store policies.
- Engaged with customers to ensure a positive shopping experience.
Crew Member
McDonald's
Shelton, Washington
08.2025 - 12.2025
- Provided excellent customer service in a fast-paced environment.
- Collaborated with team members to ensure efficient service during peak hours.
- Maintained cleanliness of dining area and kitchen workspace throughout shifts.
Cashier
Wendy's
Shelton, Washington
07.2024 - 01.2025
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints promptly to enhance overall dining experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Customer Service Representative
Walmart
Pasco, Washington
03.2023 - 06.2024
- Maintained a clean and organized sales floor environment.
- Assisted customers with product inquiries and service requests.
- Processed transactions accurately at the cash register.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Ferris High School
Spokane, WASome College (No Degree) -
BYU Pathway
Skills
- Bilingual
- Time management
- Attention to detail
- Computer science
- Reliability and punctuality
- Customer service
Accomplishments
- HAAP Award- Hispanic Achievers Program
Certification
- ParaPro ETS Assessment
Timeline
Front End Associate
Walmart
07.2026 - Current
Crew Member
McDonald's
08.2025 - 12.2025
Cashier
Wendy's
07.2024 - 01.2025
Customer Service Representative
Walmart
03.2023 - 06.2024
Ferris High School
Some College (No Degree) -
BYU Pathway
Volunteering
- Bordeaux Elementary School- Assisted with special needs students.
- Mountain View Elementary- helped with a variety of duties.
- Youth Basketball/High school soccer coaching at Shelton- helped coach.
- Shelton Church of Jesus Christ of Latter-day Saints - interpreter; face-to-face and headset.
- Spokane Church of Jesus Christ of Latter-Day Saints- helped organize a non-profit organization community for unhoused individuals.