Marlene Lopez Martinez Del Carmen
Huntington Park,CA
Summary
Dedicated healthcare and transportation coordination professional with over 13 years of experience supporting patient services, transportation logistics, and care coordination within AltaMed PACE programs. Proven ability to manage high-volume operations, coordinate multidisciplinary teams, and deliver compassionate, patient-centered service in fast-paced environments. Extensive experience as a Transportation Dispatcher, Transportation Coordinator, and Personal Care Assistant (PCA), with strong knowledge of EPIC, NOVUS, and healthcare coordination systems. Bilingual in English and Spanish.
Overview
13
13
years of professional experience
Work History
Transportation Dispatcher
AltaMed Health Care
Monterey Park, CA
10.2022 - Current
- Answer a high volume of calls
- Coordinate daily transportation operations across multiple PACE centers and medical appointments
- Monitor driver manifests and adjust routes in real time to address schedule changes, call-outs, emergencies, and breakdowns
- Communicate with patients regarding transportation schedules, delays, and estimated arrival times
- Collaborate with vendors (Empire, Care Tech, R2, taxi services) to maintain uninterrupted service
- Train staff and Transportation Coordinators on NOVUS, routing procedures, and communication workflows
- Provide bilingual support to drivers and patients to resolve communication barriers
- Troubleshot transportation issues to prevent missed appointments and improve patient satisfaction
- Support dispatch operations, scheduling, and high-volume departmental requests
- Trained TC at Covina, East LA, and Huntington Park when NOVUS was launch
Transportation Coordinator
AltaMed Health Care
Huntington Park, CA
09.2020 - 09.2022
- Scheduled and coordinated transportation services for PACE participants
- Managed Daily Activity Reports (DAR) and tracked participant arrivals and departures
- Confirmed transportation appointments and coordinated pick-ups with participants
- Addressed participant inquiries regarding transportation status and timelines
- Updated participant and transportation data in EPIC and related systems
- Supported COVID-19 screening and transportation escort coordination
- Participated in IDT meetings to support integrated patient care
- Provided administrative and front desk support as needed
Personal Care Assistant (PCA)
AltaMed Health Care
Downey & Huntington Park, CA
09.2013 - 09.2020
- Escorted participants to off-site medical appointments ensuring safety and comfort
- Assisted with activities of daily living (ADLs), including mobility, toileting, and feeding
- Coordinated transportation schedules with dispatch and transportation teams
- Reported patient observations and concerns to clinical staff
- Ensured completion and return of referrals, prescriptions, and documentation
- Supported center operations including attendance tracking and patient assistance
- Maintained professional and compassionate communication with patients and families
Education
Diploma -
Huntington Park High School
Huntington Park, CA01-2009
Skills
- Transportation Operations & Dispatch Coordination
- Patient Service & Care Coordination
- Route Management & Real-Time Adjustments
- EPIC & NOVUS Systems
- AIDET & ALTA Service Standards
- Multitasking in High-Volume Environments
- Bilingual Communication (English/Spanish)
- Problem Solving & Critical Thinking
- Customer Service & Patient Advocacy
- Team Collaboration & Staff Training
- Microsoft Office (Word, Excel, PowerPoint)
- Communication Skills
- Strong decision-making
- Safety processes and procedures
- Quick thinking
- Conflict resolution techniques
Additional Employment History
- AltaMed Health Care – Downey (PACE Center) | 09/2012 – 09/2014
- AltaMed Health Care – Huntington Park (PACE Center) | 09/2014 – 09/2023
- AltaMed Health Care – Monterey Park | Transportation Dispatcher | 10/2023 – Present
Additional Qualifications
- Experience assisting participants during appointments (in-person, phone, and telehealth)
- Knowledge of healthcare documentation workflows and communication forms
- Ability to support cross-department operations within PACE environments
- Strong patient empathy, professionalism, and adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transportation Dispatcher
AltaMed Health Care
10.2022 - Current
Transportation Coordinator
AltaMed Health Care
09.2020 - 09.2022
Personal Care Assistant (PCA)
AltaMed Health Care
09.2013 - 09.2020
Diploma -
Huntington Park High School