Marlene Martinez
Visalia,CA California
Summary
Hardworking and passionate certified pharmacy technician with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Lead Pharmacy Technician
Dinuba Pharmacy
Dinuba, CA
04.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Certified Pharmacy Technician
Family Health Care Network
Orosi, CA
08.2022 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Certified Pharmacy Technician
Cvs
Visalia
05.2022 - 08.2022
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Education
Pharmacy Technology
San Joaquin Valley College
Visalia, CA05.2021
Skills
- Labeling Prescriptions
- Manual and Automated Medication Dispensing
- Troubleshooting and Resolution
- Assisting Pharmacists
- Customer Service Standards
- Patient Confidentiality
- Preparing Bubble Packs
- Quality Assurance and Control
- Stocking Shelves
- Efficient Service
- Problem-Solving Skills
- Customer Inquiries
- Payment Processing
- Customer Experience
- Insurance Claim Processing Software
- FDA and HIPAA Compliance
Languages
Spanish
Native or Bilingual
Timeline
Lead Pharmacy Technician
Dinuba Pharmacy
04.2023 - Current
Certified Pharmacy Technician
Family Health Care Network
08.2022 - Current
Certified Pharmacy Technician
Cvs
05.2022 - 08.2022
Pharmacy Technology
San Joaquin Valley College