Marlene Morimoto
Honolulu,HI
Summary
Dedicated barista with exceptional customer service skills, strong attention to detail, and effective communication. Committed to enhancing workflow efficiency in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Barista-Food Service Worker
Sodexo Food Service
Honolulu, HI
03.2020 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Provided exceptional customer service, resolving complaints and ensuring satisfaction.
- Collaborated with team members to streamline service processes, reducing wait times for customers.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Trained new staff on beverage preparation techniques and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Service Coordinator-Supervisor
Alohilani Resort Waikiki Beach
Honolulu, HI
01.2013 - 03.2020
- Supervised team of service coordinators, ensuring high-quality guest experiences and operational efficiency.
- Implemented training programs for staff, enhancing service delivery and customer satisfaction.
- Coordinated schedules and resources, optimizing workflow and improving response times to guest inquiries.
- Developed standard operating procedures, streamlining processes and increasing consistency in service operations.
- Mentored junior staff, fostering professional growth and building a cohesive team environment.
- Managed inventory systems for service supplies, ensuring availability while minimizing waste and costs.
Food Service Coordinator
Pacific Beach Hotel
Honolulu, HI
06.2000 - 12.2012
- Coordinated guest services to enhance overall satisfaction and streamline operations.
- Developed training materials for new service staff to improve onboarding efficiency.
- Oversaw daily operations, implementing process improvements to optimize service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to identify areas for improvement and adapt service strategies.
- Contributed to the growth of repeat business with exceptional attention to detail in both food quality and presentation standards.
Education
No Degree - Justice Administration/Law
Hawaii Pacific University
Honolulu, HIHigh School Diploma -
Lana'i HighSchool
Lanai, HI06-1989
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Safe food handling
- Beverage preparation
- POS systems
Timeline
Barista-Food Service Worker
Sodexo Food Service
03.2020 - Current
Service Coordinator-Supervisor
Alohilani Resort Waikiki Beach
01.2013 - 03.2020
Food Service Coordinator
Pacific Beach Hotel
06.2000 - 12.2012
No Degree - Justice Administration/Law
Hawaii Pacific University
High School Diploma -
Lana'i HighSchool
Sodexo Employee of the Month October 2023 and June 2024
honored to receive this award amongst my hardworking peers.