Marlene Mucino
Rancho Santa Margarita,CA
Summary
Dynamic Training & Development Specialist with a proven track record at Ambry Genetics, adept in instructional design and project management. Successfully implemented strategic training programs that enhanced employee performance and engagement. Recognized for collaborative leadership and optimizing remote learning experiences, driving significant improvements in organizational effectiveness.
Overview
9
9
years of professional experience
Work History
RCM Trainer
Natera/BBSI
San Carlos, California
09.2024 - Current
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Created and offered additional materials to enhance training.
- Recommended changes or improvements in existing training processes as needed.
- Designed and developed training materials for new employees in the organization.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Billing Training & Development Specialist
NeoGenomics Laboratories
Aliso Viejo, California
11.2022 - 09.2024
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Facilitated training sessions for new employees on company policies and procedures.
- Provided guidance on instructional design techniques to improve course content.
- Facilitated professional development workshops for teaching artists on topics such as classroom management, instructional design, and student engagement.
- Reviewed existing course content and recommended changes based on best practices in instructional design.
- Developed detailed documentation for all processes including Standard Operating Procedures.
Commercial Learning & Development Manager
Ambry Genetics
Aliso Viejo, California
11.2021 - 08.2022
- Developed and implemented strategic plans to achieve revenue targets and business growth.
- Created eLearning modules using various authoring tools.
- Developed and implemented training programs to meet organizational objectives.
- Facilitated virtual classroom sessions for remote learners.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Delivered training material to diverse audiences of both blue and white-collar professionals.
- Developed job aids and other reference materials that can be used by employees after training is complete.
Patient Financial Services Training
Ambry Genetics
Aliso Viejo, California
12.2019 - 10.2021
- Worked closely with human resources to support employee management and organizational planning.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Created and offered additional materials to enhance training.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Reimbursement Team Lead
Agendia
Irvine, California
01.2018 - 12.2019
- Identified opportunities for process improvements, implementing changes when required.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Monitored team progress and enforced deadlines.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Implemented strategic plans to enhance team performance and productivity.
- Facilitated training sessions for new employees on company policies and procedures.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Training & Development Specialist
Conifer Health Solutions
Anaheim, California
05.2016 - 10.2017
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Utilized learning management systems (LMS) to administer online training and track employee progress.
- Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
- Supported the implementation of e-learning tools such as webinars or online tutorials.
- Facilitated engaging and informative training sessions for both new hires and existing staff.
- Collaborated with department heads to tailor training programs to specific job roles and functions.
Education
Some College (No Degree) - General Studies
Mt San Antonio College
Walnut, CASome College (No Degree) - Business Administration
University Of Arizona Global Camous
Online Skills
- Instructional design
- Learning management systems
- Project management
- Collaborative leadership
- Customer service
- Workshop facilitation
- Organizational development
- Remote learning
Accomplishments
- All Stars Accountable Quarterly Award
Languages
Spanish
Professional
Timeline
RCM Trainer
Natera/BBSI
09.2024 - Current
Billing Training & Development Specialist
NeoGenomics Laboratories
11.2022 - 09.2024
Commercial Learning & Development Manager
Ambry Genetics
11.2021 - 08.2022
Patient Financial Services Training
Ambry Genetics
12.2019 - 10.2021
Reimbursement Team Lead
Agendia
01.2018 - 12.2019
Training & Development Specialist
Conifer Health Solutions
05.2016 - 10.2017
Some College (No Degree) - General Studies
Mt San Antonio College
Some College (No Degree) - Business Administration
University Of Arizona Global Camous