Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlene Muñoz

Los Angeles,CA

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

10
10
years of professional experience

Work History

Food Demonstrator

Healthy Bites
Los Angeles, CA
09.2019 - Current
  • Highly experienced in promoting food brand awareness by utilizing well-developed communication and persuasion skills by promoting special offers and encouraging purchases of demonstrated products.
  • Set up area for product demonstration neatly and make sure all necessary food and informational materials nearby.
  • Prepared demonstration foods and placed on napkins or plates for attractive display.
  • Assisted customers in locating items, addressed questions and provided product samples.
  • Food handler certified; observe strict health and hygiene procedures to maintain food safety.
  • Recorded quantities of sample and coupon distribution to estimate productivity and sales. Averaged over 30 unit sales per demo.
  • Organized and stocked merchandise to keep necessary levels for sales demand.

FEMA Relief Line Representative

VXI Global Solutions LLC
Los Angeles, CA
10.2020 - 12.2020
  • Serve as FEMA relief line representative helping disaster victims with general disaster relief inquiries, case information, and referrals.
  • Handle intake applications and interviews by phone in call center setting maintaining strict protocol and confidentiality.
  • Review updated guidelines and deadlines daily to assist callers with most up-to-date information specific to their claim Review case work and reported possible inconsistencies to FEMA officers and call center supervisors.
  • Train and mentored new customer service Representatives with intake process protocols and procedures.
  • Managed over 50 calls per day.

Delivery Associate

Deliv.co
Los Angeles, CA
02.2018 - 08.2020
  • Served as retail delivery driver for Greater Los Angeles area.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Handled deliveries over 20 deliveries per day via Deliv app and navigation.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Operations Manager

Choctal LLC
Pasadena, CA
10.2014 - 12.2018
  • Managed administrative activities and business operations for company corporate office; worked directly with CEO.
  • Trained, coached and mentored assistants and interns hired to support corporate office and field sales projects. Increased sales by 10% through new strategy implementation.
  • Coordinated and participated in sponsored events and food shows; vetted and hired staff, sourced materials, acquired business permits, and served as company representative in place of Executive team.
  • Served as brand ambassador at high-end retail stores for new product launches and in-store demonstrations.
  • Managed inventory oversight of raw materials and finished goods in preparation for quarterly production of retail food products.
  • Managed internal accounting detail and month-end reporting. Worked directly with management, bookkeeper, and accounting department to brainstorm, discuss strategy and mitigate shrinkage issues.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

No Degree - Law

Beverly Hills Bar Association, Secretarial School
Beverly Hills
10.2018

No Degree -

Bryan College of Court Reporting
Los Angeles
08.2016

Skills

  • Persuasive Selling
  • Excellent Verbal and Written Communication
  • Product Education
  • Critical Thinking
  • Product Research
  • Marketing Potential
  • Problem Anticipation and Resolution
  • Human Resources Oversight
  • Department Oversight
  • Hiring and Onboarding
  • Business Leadership
  • Accounts Payable and Accounts Receivable

Languages

Spanish
Native or Bilingual

Timeline

FEMA Relief Line Representative

VXI Global Solutions LLC
10.2020 - 12.2020

Food Demonstrator

Healthy Bites
09.2019 - Current

Delivery Associate

Deliv.co
02.2018 - 08.2020

Operations Manager

Choctal LLC
10.2014 - 12.2018

No Degree - Law

Beverly Hills Bar Association, Secretarial School

No Degree -

Bryan College of Court Reporting

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Marlene Muñoz