Marlene Peralta
North Brunswick,NJ
Summary
Looking for the opportunity to build and strengthen skills within a fine establishment. Well organized and an excellent team player with a proven ability to work proactively in a complex work environment. Seeking a career opportunity with a company that will allow me to gain insightful experience and allow me work with a diverse and productive team, improving customer service and research
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Medical Receptionist
Central Jersey Urgent Care
Somerset, NJ
02.2021 - Current
- Use computer programs and registration systems to schedule patients for routine and complex procedures.
- Complete clerical duties and tasks for clinic administration.
- Connect with 100+ patients per day, disclosed COVID-19 regulation and protocols, supporting troubleshooting, reorder prescriptions
- Follow up on denials, late payments, extensions and other special circumstances.
Clerk 1
Somerset County Board of Social Services
01.2020 - 02.2021
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Used internal system to maintain patient confidentiality to in-put data.
- Maintained up-to-date state listing of and liaison with social service resources for families.
Service Specialist
Metropolitan Reclamation Services
Somerset, NJ
07.2018 - 01.2020
- Reviewed and provided releases on truck logistics. Managed freight up to $500,000
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 10 new employees.
- Maintained strong vendor connections, including scheduling product pick up from customer, arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Front Desk Service Agent
EconoLodge Hotel
, Somerset
08.2014 - 05.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Supervised Front Desk operations during assigned shift to consistently high standard.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
High School Diploma -
Franklin High School
Somerset, NJ 09.2013 - 06.2017
Skills
Medical office administration
Insurance claims
Typing 35 wpm
Inventory oversight
Patient Scheduling
Strategic Planning
Verbal and written communication
Negotiation
Updating logs
Customer Relations
Adobe software
Conflict resolution
Training & Development
Systems and software programs
Research
Benefits administration
Workforce improvements
Payroll coordination
MS Office
Bilingual
Timeline
Medical Receptionist
Central Jersey Urgent Care
02.2021 - Current
Clerk 1
Somerset County Board of Social Services
01.2020 - 02.2021
Service Specialist
Metropolitan Reclamation Services
07.2018 - 01.2020
Front Desk Service Agent
EconoLodge Hotel
08.2014 - 05.2017
High School Diploma -
Franklin High School
09.2013 - 06.2017