Marlene Torrez

• Oversee daily operations, ensuring a smooth and efficient workflow within a retail store with a

$2. million revenue.

• Provide leadership and guidance. Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Coached associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Supervised guests at front counter, answering questions regarding products. Interact with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.