Marlenea Jenkins
Greeneville
Summary
Assisted in managing shift operations, focusing on scheduling, money handling, and team coordination. Supported adjustments to scheduling and task prioritization to maintain project timelines. Completed training and computer courses at Sykes Call Center in Morristown, TN, with a commitment to ongoing professional development. Certified in bloodborne pathogens and CPR, with hands-on experience in phlebotomy techniques including venipuncture and capillary puncture. Established rapport with patients to alleviate anxiety and discomfort during procedures. Maintained liability insurance for professional practice.
Overview
7
7
years of professional experience
Work History
Elderly Caregiver
Homes Instead
Talbott, TN
10.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support, enhancing client well-being.
- Administered medications following prescribed schedules and guidelines.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Monitored clients' health conditions, reporting changes to medical professionals promptly.
- Implemented engaging activities tailored to individual interests, promoting cognitive stimulation.
- Established strong relationships with clients, fostering trust and communication for quality care.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Shift Leader Manager
Pizza Plus II
Mosheim, TN
05.2020 - Current
- Documented receipts, employee hours and inventory movement.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed daily cash intake by counting out registers and tabulating profits.
Phlebotomist Technician
Greeneville Community Hospital
Greeneville, TN
06.2024 - 08.2025
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and sample processing for compliance with medical standards.
- Collaborated with healthcare teams to facilitate efficient sample handling and timely laboratory testing.
- Trained and mentored junior technicians on best practices in phlebotomy and patient interaction protocols.
- Implemented quality control measures to enhance accuracy in specimen collection procedures and reduce errors.
- Streamlined workflow processes, improving turnaround times for lab results through effective prioritization of tasks.
- Analyzed patient feedback to identify areas for service improvement, enhancing overall patient satisfaction rates.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
Assembly
General Electric Company
Morristown, TN
11.2018 - 12.2020
- Read and interpreted schematics, blueprints and assembly instructions to produce components.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
Education
Phlebotomy Tech - Health Information Technology
Walters State Community College
Morristown, TN05-2024
High School Diploma -
Cocke County Adult High
Newport, TN05-2013
Skills
- Delegating Work
- Interpersonal Skills
- Maintaining Required Compliance
- Decision Making
- Opening and Closing Procedures
- Cash Handling
- Executed venipuncture procedures to facilitate accurate blood sample collection
- Assisted in maintaining cleanliness and hygiene standards in facilities Supported sterilization processes to ensure safe environments Contributed to waste management efforts to promote health and safety
- Executed blood collection procedures to ensure accurate sample acquisition
- Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality
Timeline
Elderly Caregiver
Homes Instead
10.2025 - Current
Phlebotomist Technician
Greeneville Community Hospital
06.2024 - 08.2025
Shift Leader Manager
Pizza Plus II
05.2020 - Current
Assembly
General Electric Company
11.2018 - 12.2020
Phlebotomy Tech - Health Information Technology
Walters State Community College
High School Diploma -
Cocke County Adult High