Marlenia T. Royster
Washington,DC
Summary
Skilled HR Specialist with expertise in benefits administration and compliance. Proven ability to guide employees through complex retirement processes and onboarding procedures, ensuring adherence to regulations and promoting a positive employee experience.
Overview
1
1
Certification
19
19
years of professional experience
Work History
HR Specialist
US Customs and Border Protection
Washington, DC
01.2007 - 08.2025
- Processed retirements and benefits for federal employees, ensuring compliance with regulations.
- Advised employees on retirement options, health benefits, and life changes to facilitate informed decision-making.
- Provided retirement estimates while addressing various benefits-related inquiries.
- Assisted families of deceased and ill employees in navigating death in service benefits to ensure clarity and support during difficult times.
- Managed onboarding process for new hires, adhering to federal agency guidelines.
- Coordinated training sessions to promote staff development and regulatory compliance.
- Investigated employee relations issues and resolved workplace concerns to foster a positive work environment.
Education
Associate of Arts - Medical Secretary
Institute of Business And Technology
Philadelphia, PA06-1987
Skills
- Regulatory compliance
- Benefits management
- Onboarding procedures
- Training coordination
- Employee relations
- Employee counseling
- Human resources management
Certification
- Leadership Development Program
- Employee Benefits for HR Staff
- CSRS and FERS Benefits applications for HR Staff
- USDA, NFC and Salesforce training
Accomplishments
- Customer Service Awards for numerous years
- Cash Performance awards and promotions for numerous years
Timeline
HR Specialist
US Customs and Border Protection
01.2007 - 08.2025
Associate of Arts - Medical Secretary
Institute of Business And Technology