Marley Beacham

• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Reviewed files and records to obtain information and respond to requests.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.

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• Provided administrative support to management team including preparing reports and presentations.

• Created action plans to improve efficiency and reduce costs.
• Conducted interviews with staff members regarding workflow processes.
• Coordinated cross-functional teams in developing solutions for complex problems.
• Transcribed audio recordings of medical dictations, utilizing a foot pedal for playback control.
• Identified needs of customers promptly and efficiently.

• Greeted patients and collected patient information.
• Answered phones, scheduled appointments and managed calendars.
• Transported patients to other areas of the clinic when necessary.
• Handled billing inquiries from patients or insurance companies.
• Provided excellent customer service to ensure satisfaction of all clients.